خلاصہ

Dynamic Social Media Marketer/Manager with expertise in Customer Service, Operations, BrandCommunication, Employee Branding, and Marketing across FMCG, Hospitality, Telecom, andEducation sectors. Craft targeted strategies integrating these areas to enhance customer satisfaction,streamline operations, and align internal culture with external image. Proficient in developingengaging content that drives growth and establishes a robust digital presence across diverseindustries.


تجربہ

کمپنی کا لوگو
Content/Ghost Writer
Viis Tech
مارچ ۲۰۲۳ - موجودہ | Karachi, Pakistan


Conduct research and gather information on the topic assigned
Develop an outline and structure for the required content ranging from websites, blogs, social media, ebooks, novels and etc.
Write high-quality and engaging content that meets clients standards
Edit and proofread the content to ensure accuracy and consistency
Meet deadlines and adhere to project timelines
Collaborate with the team of editors and designers to ensure the final product meets the clients expectations

کمپنی کا لوگو
Social Media Strategist
kinzakazmi.com
اکتوبر ۲۰۲۲ - موجودہ | Karachi, Pakistan

If you are looking for a Social Media Manager then look no further. I am a proven asset to organizations I have worked for in the past 7 years in the domains of Social Media Marketing, Customer Service, Operations and Brand Communication. Sectors covered are Telecom, Education, FMCG and Hospitality. Making brands shine through Social Media is my passion Now Im offering my Social Media Services to my clients form over the world as a freelancer. My services include

Logo, Business Card & Letter Head Designing
Facebook & Instagram Ads
Reels & Post Designing
Monthly Calendar
Monthly Posting Automation
Content Writing & Ghost Writing
Descriptions, Captions & Hashtags
Client Coordination and Managing PR
Organic Marketing
Wordpress Website Front-End Designing
Professional Photography

Website https//kinzakazmi.com/Email [email protected]

کمپنی کا لوگو
Regional Manager - South Asia & USA
DoLocal
فروری ۲۰۲۲ - موجودہ | Karachi, Pakistan

DoLocal Digital Marketing Agency in Liverpool is the first digital agency in Merseyside offering sustainable Web Design, SEO, and PPC services. We are Local SEO experts, web design champions, PPC performers, social media gurus and we are on your side. Contact us if you are looking for the following services

Digital Marketing Strategy & Plan
Local Search Engine Optimisation
Website Design & Web Development
Social Media Marketing
Pay Per Click Advertising
Content Creation & Curation
Website https//dolocal.co.uk/

کمپنی کا لوگو
BPO Associate
Hazen Technologies
ستمبر ۲۰۲۱ - جنوری ۲۰۲۲ | Lahore, Pakistan


Performed data entry and prepared demand letters
Created new cases in data base
Calculated the amount at issue
Prepared demand letters
Played proactively towards service level timelines and quality metrics as defined in the delivery model
Analyzed problems & provided solutions when and where necessary
Website https//hazentech.com/

کمپنی کا لوگو
Quality Assurance Communications
IBEX
مئی ۲۰۲۰ - اگست ۲۰۲۱ | Lahore, Pakistan


Evaluated Jazz\'s social media customer service responses and handling
Developed training materials by completing thorough research, and assessing the job needs of the agents
Client coordination and led weekly and monthly meetings with the client
Conducted monthly audits
Designed and improvised the customer service SOPs
Responsible for orientation and training of new associates in customer service
Website https//www.ibex.co/

کمپنی کا لوگو
Social Media Community Team Lead
IBEX
مئی ۲۰۱۹ - مئی ۲۰۲۰ | Lahore, Pakistan


Led the Jazz customer service Twitter team to provide resolutions to customer queries
Performed recruitment role too from time to time for my team
Ensured that service level does not get hit
Determined the weekly and monthly KPIs for the team and ensured that they are being met
Website https//www.ibex.co/

کمپنی کا لوگو
Digital Marketing Manager
The ORBIT Institute
ستمبر ۲۰۱۷ - اکتوبر ۲۰۱۸ | Lahore, Pakistan


Wrote complete web copy & website content
Made social media content calendar and marketing strategy
Did all the photography covering events, portraits and corporate in order to maintain a stock which was used creatively in branding and marketing materials and activities
Ran Facebook Ad Campaigns with the objective of receiving messages, gaining page likes, increase the website traffic
Designed posts for Facebook and Instagram
Updated and scheduled the posts using Business Suite with proper captions and hashtags
Shared posts on groups to get organic engagement
Designed all the promotional marketing material and school report cards in coordination with the graphic designer

Website https//orbit.edu.pk/ Facebook https//www.facebook.com/TheOrbitInstitute Instagram https//www.instagram.com/theinstituteorbit/hlen

کمپنی کا لوگو
Assistant Marketing Manager
Shahmeer International
جنوری ۲۰۱۴ - مارچ ۲۰۱۷ | Karachi, Pakistan


Wrote complete web copy & website content.
Did all the photography including food and corporate.
Planned and purchased all the quality ingredients and other props for the food photo shoots.
Designed all the promotional marketing material in coordination with the graphic designer.
Assisted in conducting interviews with the CEOs to be featured in the magazine.
Assisted in getting sponsored ads to be featured in the magazine.
Website http//shahmeerint.com/

کمپنی کا لوگو
Internee
GIZ
جون ۲۰۱۳ - اگست ۲۰۱۳ | Islamabad, Pakistan


Wrote content for company brochures
Organized marketing awareness campaigns for new projects
Initiated article writing competitions among various authors regarding the projects of the company in the pipeline.
Assisted in designing promotional material

Website https//www.giz.de/en/html/index.html

تعلیم

Lahore School of Economics
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Marketing
CGPA 3.0/4
2017
Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA (Hons)‎
Marketing
CGPA 3.4/4
2014
Privately
انٹرمیڈیٹ / اے لیول, اے لیول, ‎
Marketing, Business
درجہ B
2009
The CAS School
میٹرک / او لیول, او لیول, ‎
Marketing, Business
درجہ B
2007

پیشہ ورانہ مہارتیں

ماہر Facebook Ads
ماہر Google Ads
ماہر Adobe After Effects
ماہر Adobe Photoshop
ماہر Adobe Premiere
ماہر Advertising
ماہر Analytical Skills
ماہر Appointment Scheduling
ماہر B2B Manager
ماہر B2B Outreach
ماہر Brand Awareness
ماہر Brand Content
ماہر Brand Management
ماہر Building Business Relationship
ماہر Canlendar Management
ماہر Canva Command
ماہر Chat Support
ماہر Committed to Customer Services
ماہر Communication for Development
ماہر Competitor Analysis
ماہر Computer Literacy
ماہر Concept Planning
ماہر Content Creator
ماہر Content Design
ماہر Content Designing
ماہر Content Marketing
ماہر Content Wiring
ماہر Content Writing
ماہر Cooordination Skills
ماہر Coordination Skills
ماہر Copy Typing
ماہر Creative Content
ماہر Creative Social Management
ماہر Creative Writing
ماہر Customer Care
ماہر Customer Service
ماہر Customer Service Skills
ماہر Data Comparison
ماہر Data Entry
ماہر Data Extraction
ماہر Database Impact
ماہر Digital Branding
ماہر Digital Business Development
ماہر Digital Design
ماہر Digital Marketing
ماہر Digital Marketing Analysis
ماہر Digital Marketing Management
ماہر Digital Media Knowledge
ماہر Email Marketing
ماہر Excellent Written and Verbal Communication

زبانیں

ماہر انگریزی
ماہر اردو

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