Manage Day to Day Operations
People Management,  300+ Direct and 700+ indirect reporting of Staff.
Complaint Management
Team Trainings
Act as Duty Manager controlling overall floor operations 
Laison with Marketing Team for activities 
Manage Third Party Employees 
Sales Analysis,  Trends 
Manage and fulfill Assortments to ensure the best availability at all times 
Manage VM'S ,  Train Staff Accordingly
Maintain Display Standards 
Targets Acheivements 
Mantain Store Environment in Best Manners
Work on Customer Experience 
Over view Maintainance activities of the floor along with Maintainance Team
Implement Company SOP's in best position

-Store Operations Management
-People Management, Team of 70 People.
-General Store Management
-Hiring,  Firing of the store staff 
-Achieving company Goals
-Setting store targets and making the strategies to get acheived
-Manage Marketing and laison with the agencies.
- Staff trainings on the floor
-Manage Customer service and make sure the best can be maintained.
-Conduct weekly meetings with Directors and Management.
-Maintain the best store envoirement in all sense.
-Coordinate with H.O where and when required
-Performance management of the staff

• Forecasting weekly, monthly and annual sales of Smartphones & Eco Products.
Strategic Planning for Products Launching, pricing, promotions, distribution and competition.
Decide Products Lifecycle, Assortments, displays.
Overview Commercial Plans for Online and Offline platform including Mistore.pk, daraz.pk and Physical stores.

• Monitor and review the purchasing with supply chain team.
• Manage and allocate distribution plan for stocks & upcoming shipments.
• Pricing of products and plan promotions when and where necessary.
• Making SOP’s regarding various processes.
• Policy making regarding Staff Commissions, Bonus, rewards.
• Direct coordination with China Xiaomi Head office team to share the planning and present the area coverage and other plans for expansion.
• Plan marketing strategies and budgets for the company including new Mistore openings and design.
• Operational issues planning regarding expenses, store procedures and staffing issues.
• Meetings with internal and external stake holders for understanding the market factors and forecast accordingly.

Responsibilities:

• Ensured that all departments runs their operation smoothly and should have effective communication with all internal and external customers
• Lead the team towards success by effectively implementation of policies, making effective decisions, plan, execute, ensure, analyze, monitor issues, improving coordination, giving confidence, motivate the team and monitor each and everything necessary for the team to achieve goals.
• Planning , Planning all type of planning at retail end, major highlights include planning of sales, Profitability, targets, merchandising, assortments, displays, strategies, staff, pricing, promotions, new outlets and monthly, weekly, yearly planning as well.
• Decision Making, Make necessary decisions for betterment of Company, decide the profitability, policies, how to implement & who to implement, take initiatives for all the issues that we face on retail outlets & Offices.
• Approve merchandise, suggest necessary changes.
• Pricing & promotions approvals.
• Sales Analysis
• Set targets, Hitting targets and monitor strategies to improve sales Profitability
• Forecasting future sales
• Overview Recruiting and training new staff
• Make & ensure implementation of Strategies
• New categories addition and Management plan.
• Managing and motivating a team to increase sales and ensure efficiency
• Making key decisions about stock control at Retail venture
• Analysing sales figures and forecasting future sales
• Sales staff on spot Training
• Listen to daily queries, discuss scenarios, make decisions and approvals
• Manage pre-ordering
• Retail area growth
• Manage product Hierarchies
• Deal with customers if & when required
• Operational activities
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or Organizing training and development.
• Attending and chairing meetings

• Managing marketing and sales of Retail Pro to engage the new clients.
• Develop good business relations with current clients and get the issues resolved in coordination with the team.
• Managing the overall planning of new deployments including gathering data, requirements, studying the process, providing and finalising the solution.
• Delivering Presentation and trainings to the clients.
• Check for the after sale support issues and coordinate with the team accordingly for resolutions.
• View the site before deployment and plan the route etc for deployment and assure the hardware as demanded.
• R&D for retail pro latest features, making SOP’s as per system functionality keeping in view the business nature of clients.
• Understanding the needs and wants of the clients, make a functional document and engage the team to provide necessary solutions.
• Plan various roles for the client’s staff to strengthen the check and balance.
• Over view the strategies and finalise the plans with C.E.O.
• Set Sales targets and strive to meet them and make new valuable customers.
• Plan the deployment and retail business inventory as per requirements and suggest for the better way of classification.
• Lead the team to the achievement of daily work.
• Preparing the new policies and rules for the inventory.
• Involvement in management decision making.
• Communicate with the Purchase for various products.
• Managing and fulfilment of whole team commitments.
• Overview Warehousing & Inventory building.

• Coordinating between Buying, Receiving, Warehouse and Sales Departments and resolving the issues respectively.
• Lead the team to the achievement of daily work.
• Preparing the new policies and rules for the inventory.
• Involvement in management decision making.
• Overview GRN & purchase orders for Garments, Crockery, Toys, House Hold and direct supplies (FMCG).
• Over view the store demands.
• Communicate with the vendors for various product features.
• Managing and fulfilment of whole team commitments.
• Suggest about new inventory and analyse the new items and their features.
• Overview the team reports and purchasing reports and managing the stock.
• Resolve the complaints received from all stores by involving the General Managers in the critical matters.
• Data analysis for sales, Purchases, stocks, Operations.
• Supervise Warehouse audit & make stock adjustments as needed.
• Make Security checks for the Inventory, stock and Purchase Accuracy.