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خلاصہ
Culinary background, Motivation, Organization, and Leadership
Expertise in customer services, client relations and needs assessment, marketing,
administration, and motivation.
Quick study, with an ability to easily grasp and put into application new ideas, concepts,
methods, and technologies. Dedicated, innovative and self-motivated team player/builder
Exceptional leadership, organizational, oral/written, communication, interpersonal, analytically,
and problem resolution skills. Thrive both in independent and collaborative work environments.
Proficient in the use of various computer programs and application, including CRM and
customer services portals and calling software.
Proficient in identification of barriers to successful completion of operational goals and helping
to determine potential solutions to those barriers
Ability to coordinate the diverse operation of the department of a multi-purpose operation
Specialties Communication, MS Office, Team Lead, Typing, Analyses, Various position of Call
center systems, Sales, Medical priority dispatch system of Rescue 911 (USA), Administrative
Writing Skills, Documentation Skills, Meeting Planning, General, Scheduling,
تجربہ
Operations Coordinator Command& Control
• Responsible for carried out operational directives, compiling supporting metrics and evaluation.
• Responsible for synchronization of information’s and activities of various departments within a company.
• Responsible for close coordination with government and other stakeholders in case of any kind of major incident
• Responsible for timely information to hospitals about the casualties in case of mega disasters.
• Responsible for maintain the reports related to grants, donation.
• Responsible for timely information and arrangements of logistics support to field operation staff.
• Responsible for provide the necessary resources to meet the KPI,s of department.
• Responsible for provide the proper operation procedure to operation staff as well there stations through control& Command centre
• Responsible for maintain daily status of all activates & MIS report for higher management
• Responsible to help manage and coordinate the diverse operation of the department of multi-purpose operations
• Responsible to ensuring the daily operation of the facility is coordinated with necessary resources, tools and staff.
Product Coordinator & Team Lead For Call Centre
• Responsible for managing the complete staff on the floor and answering queries regarding different products.
• Responsible for conducting complete training secessions for newly inducted employs.
• Responsible for providing complete solutions for the issues which were highlighted by the floor management regarding products.
• Responsible for providing complete feedback regarding the newly launched products to the upper management.
• Managed the complete Maxcom migration project in coordination with the SM (Strategic Planning).
• Responsible for customer services in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on the new product.
• Worked with new customers in the development of new accounts and implementation of new system.
• Performed market research surveys on customer needs and requirements.
Front End Coordinator
• Responsible to answering the incoming calls
• Responsible for handling the PABX board( Panasonic)
• Responsible for preparing the records of all outgoing calls on daily basis.
• Responsible for prepare the meeting schedules of company representatives with delegations and different vendors.
• Responsible for providing complete information regarding trends of the upcoming
Events
Office Assistant Cargo
• Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
• Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund
• Maintains office schedule by picking-up and delivering items using automobile.
• Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
