خلاصہ


I am a highly dedicated and versatile Management Professional leveraging over fourteen years excellence in all aspects of Management, human resource and administrative purposes or processes with a proven track record to execute comprehensive HR and project Management strategies across the entire organization. Possessed strong leadership skills in Management, Human resources, digital marketing, social media marketing, customer services, client relations and co-ordination, project and general management. Champion of transformational initiatives in all core HR functions, standardized performance management practices, overhauled recruiting standards, and benefits programs. Demonstrated excellence in staff leadership, strategic thinking, and knowledge of HR policies. Proficient in using digital tools such as Google Trends, Google Keyword Planner, Ahrefs, App Annie, Serpstat, Similar Web, Buzzsumo, Facebook Audience Insights, Facebook Ads, and Google Ad words.


My key skills include Project Management, HR Policies & Procedures, Performance Appraisals, Social Media Marketing, Digital Marketing, Recruitment & Selection, Research Analysis & Reporting, Policies & Procedures Compliance, General Management, Compensation & Benefits, SEO & E-commerce Marketing, Team Building and Microsoft Office


Attached is my CV which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.


پراجیکٹس

Custom Pillows PK
Digital Marketing For Corporate Clients

تجربہ

کمپنی کا لوگو
Project Manager Solar
Nu Solar Power(USA)
جولائی ۲۰۱۸ - موجودہ | Lahore, Pakistan

Managed the daily Photovoltaic operations ranging from plan reviews verifying all electrical and mechanical installations/ applications prior to submissions to county and utility and to Nu Solar Power Texas. Other management areas included:
·         Verifying warehouse orders and projections,
·         Automobile maintenance and updates of legal operational status
·         employment/ recruitment and interviews for new employees including discipline/promotions and management of all office staff, electricians, and installers.
·         Pre and post-site survey management and verifying all electrical and mechanical prior and after installs.
·         Site management including safety inspections of all field personnel.
·         Office duties include verification of all timesheets and submissions to Pro services, liaison with county and utility inspectors and provide technical support to customers for general information and questions
·         Develop process or procedures to maintain competitive performances and promote a good working environment and incentives for the employees
Supervising and creating Digital marketing Strategy for the Company Including
·         PPC campaigns
·         Social Media Marketing
·         Targeted e-mail
·         SEO content, data-driven
·         E-commerce marketing
·         Facilitate in the recruitment
·         Training and Development
·         Succession planning
·         Performance Management

کمپنی کا لوگو
Project Manager & Human Resources
TopSpot
اپریل ۲۰۱٦ - جون ۲۰۱۸ | Lahore, Pakistan

• Rendered keen eye for details to supervise marketing activities of the company including Digital and Social Media Marketing, PPC campaigns, targeted e-mail, general internet, SEO content, data-driven, and E-commerce marketing
• Facilitate in recruitment process by posting job advertisements, screening resumes, scheduling job interviews, approvals, background check, reference checks, offer letters and issuing joining documents.
• Create recruitment and selection policy/practices, discipline, grievance, salary and perks, contracts, training and development, succession planning, performance appraisal policies and procedure.
• Monitor and revise employee handbook, wage studies, maintenance of HR records, conduct performance evaluations, coordination of benefit programs and management reports.
• Play a key role in redesigning and implementing human resource policies, as well as directing educational programs in compliance with company’s policies.

کمپنی کا لوگو
Business Development Manager
TopSpot
فروری ۲۰۱۴ - اپریل ۲۰۱٦ | Lahore, Pakistan


• Initiated strategic and tactical action plans to supervise web and content developing of corporate and consumer clients, led PPC campaigns, SEO & SEO marketing (SEM), content as well as e-commerce marketing.
• Led key programs to support product launches, Digital Promotions and Marketing; initiated Social Media Marketing and Strategies while supervising web and content developing of corporate and Consumer.
• Managed leads generation, leads alerts and live chats of commercial clients as well as oversaw data-driven marketing, CRM management, lead generation process and development of email alerts for leads.
• Conducted Online Advertising and E-mail Follow-ups, spearheaded the targeted internet marketing, promotions, and social media marketing.

کمپنی کا لوگو
Customer Support Executive
Ibex Global (TRG)
دسمبر ۲۰۱۲ - جنوری ۲۰۱۴ | Lahore, Pakistan

• Provided General customer support for AT&T and Verizon Networks; as well as assisted in training new staff members, and client with finding adequate product to their needs while checking availability in ERP system.
• Proficiently and professionally responded to customer questions pertaining to package details, product availability, price, products and services, guide the activation process and procedures and policy.
• Methodically facilitated inbound calls of customers, activation of mobile phones, initialization of cellular service contracts, built synergies with other department for complaint handling.

کمپنی کا لوگو
Team Coordinator
Mobilink GSM (PMCL)
جنوری ۲۰۱۰ - نومبر ۲۰۱۲ | Lahore, Pakistan

Handling inbound calls of customers.
Updating them on the latest packages
Informing about current services
Providing details regarding desired packages and guiding the
activation process
Taking online verifications for SIM activation
Performing SIM activation
Guiding customer with the complete procedure of SIM activation
Preparing daily team performance report
Assistant team lead in managing the team
Conducting weekly team meetings with team lead
Assisted in training new members of staff
Worked to ensure we met all individual and team targets

کمپنی کا لوگو
Customer Services Representative
Warid Telecom Pvt Ltd
جون ۲۰۰۷ - دسمبر ۲۰۰۹ | Lahore, Pakistan

Handling inbound calls of customers.
Updating them on the latest packages
Informing about current services
Providing details regarding desired packages and guiding the
activation process
Taking online verifications for SIM activation
Performing SIM activation
Guiding customer with the complete procedure of SIM activation

کمپنی کا لوگو
Tele Sales Representative
ACS International
مئی ۲۰۰۵ - مئی ۲۰۰۷ | Lahore, Pakistan

Worked as a Tele Sales Representative in ACS international which
deals in products and services like Duct cleaning, Bell Canada in
Canada , UK mobiles in UK and Pro-id and Outreach 2 in USA .
Handling inbound calls of customers.
Clearing the concepts of customers regarding products.
Clearing the concepts of customers regarding services.
Trained the new customer relation officers on campaigns as a TEAM
LEAD.
Making out bound calls and generating sales through those calls.
To clear concepts to customers regarding organization

تعلیم

PNY TRAININGS
سرٹیفیکیشن, ‎
Digital Marketing
مکمل
2018
University of the Punjab
ایم فل, M. Phil‎
General Management
مکمل
2016
Virtual University of Pakistan
ماسٹرز, , Masters in Business Administration‎
Human Resource Management
2011
University of the Punjab
بیچلرز, , Bachelors in Arts‎
Political Science
2008

پیشہ ورانہ مہارتیں

ماہر Experience in sales with a successful track
ماہر Performance management and tuning
ماہر Proficiency in common sales and data
ماہر Strong numerical and analytical abilities
ماہر Written and Verbal Communication.
ماہر Administrator
ماہر Business Development
ماہر Facebook Ads
ماہر Google Ads
ماہر Google Shopping
ماہر Head Recruiter
ماہر Influencer Marketing
ماہر Landing Pages Design
ماہر Leadership
ماہر Project Management Call Center.
ماہر team management.
ماہر 5 Years Experience
ماہر Academic English
ماہر accuracy in documenting notes.
ماہر Active Listening
ماہر Analytical
ماہر Appointment Setting. Sales communication
ماہر BS degree
ماہر Call Center Development
ماہر Call Center Management
ماہر Call center start up
ماہر Campaign Management
ماہر channel management
ماہر Client Relations Skills
ماہر CMS
ماہر Computer
ماہر Computer Literacy
ماہر Computer/Technical Literacy
ماہر Content management
ماہر Contract Management
ماہر Cost control
ماہر creative and produce a motivated team-oriented
ماہر CRM management
ماہر E-Commerce
ماہر English grammar
ماہر Enterprise Product Development
ماہر Excellent English skills
ماہر Excellent Verbal and Written Communication
ماہر Exp in B2B online marketing
ماہر Facebook Advertising
ماہر Good Communication
ماہر Google etc.)
ماہر grammer
ماہر hardworking
ماہر High Pressure Situations

زبانیں

ماہر پنجابی
متوسط عربی
ماہر اردو
ماہر انگریزی

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