•       Provides tier 1 to 3 type technical assistance to our clients around 36+ countries worldwide.
•       Handle local data center includes PDC and ADC
•       Escalate and resolve issues related to client’s office worldwide.
•       Provide MSP (Microsoft Service Provider) solutions to our client.
•       Implementation of VMs, Azure and Cloud services.
•       Maintain network availability and coordination with local ISP.
•       Basic work with Azure Cloud
•         Hyper-V VMs creation.
•         Users MFA configurations.
•         SSO integration with applications.
•       Managing Office 365.
•       Managing End-Point protection (WEBROOT).
•       Deployment of KnowB4 Security center.
•       SHAREPOINT Sites creation, configurations, and permissions settings.
•       Documentation for daily and weekly tasks.
•       Provide support locally and remotely as well via Screen Connect (connect wise).
•       Worldwide IT equipment’s procurement for our corporate clients.
•       Coordination with local and international Vendors/ISP.
•       International level Procurement from authorized vendors of HP, Lenovo, and Dell.
•       Taking care of IPs and VPNs whitelisting with PTCL, Transworld and PTA (when required).
ADDITIONAL TASKS PERFORMED:
•       Completed IT Assessment for our valuable clients.
•       Done basic QA for our GMS, CMS and Solar system.

•       Handle local data center includes PDC and ADC
•       Provide desktop support to US, UKRAINE, and Pakistan offices
•       Taking care of BPO and EdibleCare team in BroadPeak Islamabad, Ukraine, and front office Netsolace at US.
•       Escalate and resolve issues related to call center app (InContact/Softphone).
•       Maintain network availability and communicate with ISP.
•       Basic work with Azure Cloud
•         Hyper-V VMs creation.
•         Users MFA configurations.
•         SSO integration with applications.
•       Managing Office 365.
•       Managing VMs on Hyper V.
•       Management of End-Point protection (ESET SERVER).
•       Installation and implementation of ticketing portals on US, UA and Pakistan sites.
•       Deployment of KnowB4 Security center.
•       SHAREPOINT Sites creation and configurations.
•       SOPHOS firewall services and configurations.
•       Basic experience on CISCO MERAKI MX-840.
•       Provide support locally and remotely as well via Screen Connect (connect wise).
•       Work across with US teams on all related issues in compliance with best performance/Security.
•       Datacenters physical checks and daily basis reports.
•       IT Stock management and inventory management.
•       Assign tasks to local team-mates for morning shift employees.
•       KPIs update on Weekly and Monthly basis as directed by IT Manager.
•       Coordination with local and international Vendors/ISP.
•       Taking care of IPs and VPNs whitelisting with Nayatel, World call and PTA (when required).