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خلاصہ
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
تجربہ
IT Support & Technical Writing Specialist
Product Support for Banking & Compliance Software
Portal based support
Product documentation (user guides & help material)
E- Learning Courses (creation & QA)
Troubleshooting
Izenda Reporting
Customer Support Specialist for Retail Software (POS “Point of Sales”)
• Software support, after sale services
• Troubleshooting /bug identification
• Setup/Installation, mapping and onboarding
Software Form Designer / Product Support
Responsibilities:
Customer Support for Electronic Medical Record (EMR) products for clients based in United States.
Good communication skills to interact with entire implementation,design and division management based in United States and to keep everyone on the same page.
Responsible for managing 5-step software development life cycle that starts from software requirements gathering to software deployment.
To create, edit and deploy new healthcare software forms quickly and without error.
To develop forms that will adhere to the customer best practices guidelines, including customer design, compliance, and quality standards.
