خلاصہ

My name is Numer Riaz and I have done MBA with specialization in Marketing from Lahore. I have 6 years experience in customer support and sales in telecom industry of Saudi Arabia. My Job Description was to provide support to clients regarding their internet related issues and to brief new customers regarding new promotions and offers.

تجربہ

کمپنی کا لوگو
Territory In-Charge
Tiflee Education
اکتوبر ۲۰۱۸ - موجودہ | Gujranwala, Pakistan

• Responsible for performance and profitability of book publishing business

• Supervises and works closely with internal Sales & Marketing team members

• Market reporting, and defining potential growth initiatives

• Give product orientation to clients

• Promote & sale Tiflee educational products to schools

• Maintain relation with client schools

• Determine need of the clients, Handle complaints and suggest possible solutions

• Update Customer Data on a daily basis

• Follow up and convince clients, facilitate them and ensure their satisfaction.

• Sets overall publishing budgets and seasonal sales projections and oversees budget targets at key accounts

کمپنی کا لوگو
Sales and Support Executive Gujranwala
Code Informatics (Pvt) Ltd.
فروری ۲۰۱۸ - مارچ ۲۰۱۸ | Gujranwala, Pakistan

• Maintaining and developing relationships with existing customers of the company, and providing them quality Customer service in close coordination with Sales Coordinator, and Program Coordinators
• Achieving Monthly/Quarterly targets of Sales /Revenue as assigned by line manager.
• Identifying and Visiting potential customers for new business as per Weekly Visit Plan shared with/approved by line manager.
• Making accurate & rapid cost calculations of Sales leads and proposals
• Providing customers with quotations and organized/aggressive follow-ups
• Negotiating the terms of an agreement and closing sales
• Performing market research & Providing feedback on future buying trends
• Keeping a vigilant eye on competitors’ products, sales, and marketing strategies/activities.
• Representing CODE at trade exhibitions and events as and when required.
• Providing weekly sales & visits report to line manager

کمپنی کا لوگو
Assistant Manager Retail Store
Mumthaz Textiles
جولائی ۲۰۱۴ - ستمبر ۲۰۱۷ | Dawadmi, Saudi Arabia

• Fulfilled all management responsibilities in absence of the manager.
• Opened and closed store, handled customer service issues, and oversaw cash control.
• installing and repairing networking products using computer operating systems
• Supervised and motivated employees.
• Assisted with merchandising and promotions efforts
• Provided exceptional customer services to high-end consumers, regularly including direct email and phone contact, and relationship building.
• Tallied daily receipts and made bank deposits.
• Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends and need for reorders.
• Managing up to 8 members of staff.

کمپنی کا لوگو
Associate Broadband Technician
Premier Technology LTD.CO.
ستمبر ۲۰۱۱ - اپریل ۲۰۱۳ | Jubail, Saudi Arabia

• Visited residential and commercial site for installation of broadband service
• Rectified and restored clients' broadband service
• Replaced wires and cables of the assembly line as needed
• Educated customers on the use of broadband service
• Collected feedback from customers on service provided
• Made phone calls and ensured clients are at homes and offices before visiting
• Used signal level meters, volt-OHM meters and spectrum analyzers to test coax cable
• Connected peripheral equipment and trained customers on proper use of equipment

کمپنی کا لوگو
Customer Support Officer
ServerSea Hosting
اگست ۲۰۰۸ - اگست ۲۰۰۹

تعلیم

University of Management & Technology (UMT)
ماسٹرز, , MBA‎
CGPA 3.0/4
2010
University of Management & Technology (UMT)
بیچلرز, , BBIT(Bachelor of Business and Information Technology)‎
2007

پیشہ ورانہ مہارتیں

3 سال Administrative skills
1 yearassessment
5+ سال Business Development
5+ سال Communication Skills
5+ سال Computer Operating Systems
5+ سال Computing Skills
5+ سال Customer Service Representatives
ایک سال سے کمdatabase software
5+ سال English Fluency
5+ سال good communications skills
1 yearInter-personal
5+ سال Internet
1 yearIT Compliance
1 yearLesson Observation
5+ سال Marketing & Selling Skills
5+ سال Marketing skills
5+ سال negotiation skills
2 سال Office Management
5+ سال presenation skills
5+ سال Problem Solving
1 yearRelationship Building
1 yearSales Training
5+ سال Selling Skills
5+ سال Strong Communication skills
5+ سال Strong Organizing and Planning skills
1 yearSupervision of sales team
1 yeartask oriented
5+ سال Team Building
5+ سال Teamwork
1 yearTerritory Management
5+ سال Time Management Skills
5+ سال Verbal and Written Communication Skills

زبانیں

متوسط عربی
ماہر اردو
ماہر انگریزی