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خلاصہ
divpProactive and highly organized professional having seven years experience of administration, corporate relations, operations, relationship management and customer service interested in seeking position where I can apply my professional knowledge to improve organizational productivity. Highlights of my experience include:/p
ul
liManaging comprehensive outreach and support functions including coordination with various departments, customer service tasks and relationship building with corporate, commercial and retail clients of North region of Pakistan while monitoring revenue earned from each client. /li
liHandling quote to cash process (quote, sales order, invoice and license management)/li
liMonitoring corporate, commercial and retail accounts for billing, reconciliation and reporting outstanding payments./li
liStreamlining operational and compliance related matters to ensure smooth implementation./li
liProviding suggestions for improvement of product development to knock out competitors.
تجربہ
Entrepreneur
Cooking and selling desi pakistani food and tea cakes from home in twin cities of Islamabad/ Rawalpindi.
Teamlead - Customer Services
- Responding to emails on all platforms (Industries, ECOM, Hospitality and Foundation).
- Monitoring of all responses from our team and reviews from customers on social media platforms and properly communicating with clients and candidates via calls, messages and emails to satisfy their queries.
- Follow up of monthly and quarterly profits and MOU queries from Cash Management Department and Central Processing Units till resolution.
- Training of new team members.
- Proof reading of FAQs on daily basis.
Customer Services Officer (Global Operations)
• Managing account opening of customers and responding to variety of customer requests and inquiries.
• Generating sales leads for bancassurance, deposits, credit cards, personal and auto loans after customer query resolution.
• Performing KYC/ AML investigation of customers of branch ensuring compliance of banking rules.
Relationship Manager and Executive Assistant – North (CIBG)
Preparation of legally vetted agreements in coordination with compliance and legal department to ensure SBP regulations are observed.
Creating synergy between client demands and compliance procedures to maximize the revenue earned by Corporate & Investment Banking Group.
Performing KYC/ AML investigation of customers of branch ensuring compliance of banking rules.
Regular and consistent review of customer information through their account activities and ensuring record keeping of rectified discrepancies.
Identification of accounts suspected to be used for business purpose and timely reporting and rectification of the same accounts.
Conducting periodic reviews of Customer Due Diligence based on actual turnovers in their respective accounts and ensuring required changes through branch.
Maintenance of databases of accounts received for Suspicious Transactions Review; thereby ensuring timely updating of escalated records to prevent fraudulent activities.
Responsible for selling Transaction & Employee Banking products (cash management product, payment product and salary disbursement product) to corporate, commercial and retail clients of North region in public and private sector. Major Clients include Attock Petroleum (APL), Pakistan Tobacco (PTC), Telecom sector (CMPak - Zong, PTML - Ufone, PMCL-Mobilink, Telenor and Warid), Cement (Fauji Cement), Poultry (Sadiq Poultry & Sadiq Feeds and JSK Feeds) and educational sector (NUST, AIOU, QAU, IIUI, Silver Oaks, PTS, BISE AJK).
Responsible for provision of bank reconciliation statements to clients.
Prepare daily monitoring report of cash management business to monitor daily collections.
Prepare monthly income report of Cash Management Business.
Coordination with product, operation and supporting staff for rectification of customer queries and close follow-up with dealers/suppliers for problem identification.
Responsible for submission of proposal based on business needs of customer.
Responsible for selling ADC Products including ATMs, POS and Internet Payment Gateway to existing and prospective corporate, commercial and retail clients of North region.
Responsible for issuing daily bank statement to corporate, commercial and retail clients.
Managing Imports (LC) of commercial clients (Mobiserve, NUST, Leads Pharma, Vety Care Pvt Ltd and PEL).
Ensuring timely establishment of LCs and amendments in liaison with treasury division.
Managing account opening of customers and responding to variety of customer requests and inquiries.
Handling administrative tasks i.e. scheduling appointments, answering phone calls and maintaining organized file and attendance systems for the department.
Acting as a first point of contact: dealing with correspondence and phone calls.
Compiling and preparing reports, presentations and correspondence as directed by the Regional Head.
Travelling with the Regional Head both domestic and international as and when required.
Filing expenses and dealing with Accounts department on behalf of the Regional Head.
Implementing and maintaining procedures/administrative systems.
Foreign Trade Officer (Commercial Banking Group)
• Managing Imports (LC) of commercial clients (NUST, Leads Pharma, Vety Care Pvt Ltd, Shaheen Foundation, Capital Steel and PEL). • Ensuring timely establishment of LCs and amendments in liaison with treasury division.
