• Formulates and recommends Human Resources policies and objectives for the company on any topic associated with employee relations and employee rights.
• Partners with management to communicate Human Resources policies, procedures, programs, and laws.
• Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Conducts periodic surveys to measure employee satisfaction and employee engagement.
• Monitors and advises managers and supervisors in the progressive discipline system of the company.
• Monitors the implementation of a performance improvement process with non-performing employees.
• Designs, directs and manages a company-wide process of organization development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management.
• Keeps the CEO and the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.
• Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
• Interviews management and executive position candidates, serves as part of the interview team for position finalists.
• Maintaining employee personnel files, filling employment application, verify records of degrees, certificates, experience letters.
• Updated employee records with holiday requests, payroll changes and any leave due to illness on employee management system.
• Responding to letters, emails and general correspondence.
• Managing company accounts, petty cash.
• Social media management of company accounts on different platforms.
• Ensure cleanliness and maintenance of office premises including purchasing of laptops, IT equipment’s, repairing, alterations etc.

• Interacted with people of various nationalities.
• On-the-spot problem solving for any instant issues.
• Coordinated & followed itinerary tours for groups, individuals in all emirates.
• Familiarized tourists about UAE\'s traditions, historical places and attractions.
• Provided the relevant details and directions to tourists with proper information.

• Collect and analyze data.
• Weekly reporting on progress.
• Established new contacts with communities.
• Manage and respond to project related emails.
• Identified target communities and mobilize community groups.
• Providing technical assistance to community groups on project identification and implementation strategies.
• Other duties as required in line with my skills, experience and role.

• Maintaining employee personnel files, filling employment application, employee bio data form, and verify records of degrees, certificates, experience letters.
• Developing employment related records, attendance record, leave record, overtime record.
• Maintain vehicle log book, vehicle record, vehicle insurance record, repair of electrical, and communication equipment.
• Ensure cleanliness and maintenance of office premises including repairing, alterations, and partitions.
• Updating the HR calendar with important dates. Following up all human resource calendar activities.
• Monitor performance of sub-ordinates and support staff.
• Ensure proper arrangements for events, employee’s farewell, invitations and birthday celebrations.

• Perform daily backups on office computer system.
• Answers questions from clerical staff and insurance companies.
• Maintain strictest confidentiality; adheres to all guidelines/regulations.
• Prepares and submits clean claims to various insurance companies either electronically or by paper.
• Responsible for collecting, posting and managing account payments. Responsible for submitting claims and following up with insurance companies.

• Collecting, sorting and distributing any incoming job applications.
• Provided job candidates after screening, interviewing, and testing the applicants.
• Maintained employee personnel files.
• Writing up job descriptions.
• Developed employment related records.
• Directed and implemented training programs.
• Writing up human resources guidelines.
• Negotiating advertising rates with online job boards and newspapers.
• Updated employee records with holiday requests, payroll changes and any leave due to illness.
• Responding to letters, emails and general correspondence.

• Developed and implement human resource plan and management policies.
• Assisted in interviews and other hr activities.
• Handling new hire paperwork.
• Updated the hr calendar with important dates.
• Dealing with employee complaints and grievances.
• Arranged the repair of computers and other office equipment and assist with
organizing staff to carry out work due periods of equipment shutdowns.
• Assisted in managing the day-to-day activities of the front office.
• Maintained office records, including records of all office expenses.

• Handled in-bound calls over the designated helpline.
• Handled customer query and complaints as per set standards.
• Coordinated with multiple stake holders for the resolution of customer’s problems. Handled in-bound calls over the designated helpline.