خلاصہ

Just completed my education and wants to work with an organization which gives me a chance to update my knowledge and enhance my skills, and be a part of the team that excels in work to words, the growth of organization and my satisfaction thereof. To work in association with professional groups who offer me the opportunity for career advancement and professional growth.

تجربہ

کمپنی کا لوگو
Customer Representative Officer
Dollar East Exchange Company
نومبر ۲۰۱۷ - جولائی ۲۰۱۸ | Lahore, Pakistan

Responsibilities:
• Manage & Complete the inquiries generated through Calls, Email or Whatsapp
• Respond to the sales & queries generated through LiveChatInc (Live Chat Support)
• Attracts potential customers by answering product and service questions, Suggest information about product and services.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open & interactive communication.
• Provide the accurate, valid and complete information after communicating with the network of branches.
• Maintain customer record by updating customer information.
• Resolve customer problems by clarifying it to concern departments.
• Ensure that customer visits the branch for exchange/remittance
• Developed the reports to target the potential areas and maintain queries & sales record.
• Responsible for comment moderation, audience interaction, and diffusing any online issues (complaints, etc.)

کمپنی کا لوگو
E-Commerce Executive
Instaprint
مئی ۲۰۱۷ - نومبر ۲۰۱۷ | Lahore, Pakistan

Responsibilities: E-commerce Executive:
• Manage online marketing campaigns for INSTAPRINT, effectively driving brand awareness, engagement & traffic to social media pages.
• Developed initial social media plan and presence for INSTAPRINT.
• Achieved a strong, visible social media presence & developed concepts with viral potential. Built social media calendar.
• Responsible for comment moderation, audience interaction, and diffusing any online issues (complaints, returns, etc.)
• Complete the sales inquiry generated through social media platforms
• Respond to the sales & queries generated through Zopim (Live Chat Support)

کمپنی کا لوگو
Internee (Website Management)
InstaPrint
جنوری ۲۰۱۷ - اپریل ۲۰۱۷ | Lahore, Pakistan

• Worked with Senior Management to select products and product categories.
• Wrote short description of Website.
• Meeting with the web developers and senior management regarding SEO needs.
• Served as backend manager of product and sub categories on website in responsible manner.

تعلیم

National College of Business Administration & Economics (NCBA&E)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA (1.5)‎
Marketing (Brand Management, Consumer Behavior)
CGPA 3.7/4
2018
The Superior College
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, Bachelor of Business Administration‎
Marketing
CGPA 3.4/4
2013

پیشہ ورانہ مہارتیں

متوسط Attention to Detail
ماہر high energy level
ماہر high work standards
ماہر organizing and planning
ماہر self motivation
ماہر stress tolerance
متوسط Balance Sheet Review
متوسط Behavioral finance
متوسط Bond Market
متوسط Business Strategy
متوسط Calling
ماہر Commercial awareness
ماہر Copy Typing
ماہر Creativity and writing skills
متوسط Excellent Customer Services
متوسط Good organisation and planning skills
ماہر GRADUATION
ماہر Ground handling
متوسط Numerical skills
ماہر Social Engine
ماہر Strong attention to detail
ماہر Typing
ماہر Adminstration Knowledge
ابتدائی Adobe Illustrator
ابتدائی Adobe In Design
ماہر Amazon Cloud Front
متوسط Architectural Skills
متوسط Business Dnvelopment Process
ماہر Call Handling
ابتدائی Competent teacher
ماہر Computer Profcient
ماہر Conservation Awareness
ماہر Counter Billing
ماہر Critical Control Points
ابتدائی Curriculum Assesment
متوسط Customer Analysis
ماہر Customer Communication
متوسط Customer Data
ابتدائی Customer Interaction Management (CIM)
متوسط Customer Service
متوسط Customer Service Management
متوسط Customer Service Operations
متوسط Customer Support Operations
ماہر Development Development
متوسط Education Conseling
متوسط English Composition
ابتدائی ERP SAP
متوسط Excellence Standard
ابتدائی Excellent teaching skill
متوسط Experience Working with Children

زبانیں

ابتدائی پنجابی
ماہر اردو
متوسط انگریزی