• Setting standards and objectives for different stores,
• Optimizing and oversee operations to ensure efficiency
• Leading a team of store managers towards effective collaboration and attainment of goals
• Ensuring compliance with company’s policies and operational guidelines,
• Dealing with problems by providing creative and practical solutions,
• Reporting to RM on progress and issues.

• Providing customer service,
• Solving complaints,
• Minimize out-of-stock and overstock to ensure fresh merchandise.
• Staff training,
• Daily, weekly and monthly sales plan,
• Reporting to finance ,HR,& RM

• Promote excellent customer service,
• Insuring safe work environment ,
• Recruiting new staff training and developing existing staff,
• coordinating staff scheduling,
• dealing customer complaints,
• preparing reports and other performance analysis documentation.

• Responsible for assisting restaurant manager in the supervision of whole food and beverage operation.
• Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.
• Taken corrective actions if necessary to ensure standards are maintained.
• Responsible for performing other related duties as assigned.

• Manage the Reception,Telephony,table Reservations.
• Deliver the professional greeting of clients and visitors,to the highest standards.
• Implement safe working practices to ensure safety of building occupiers and visitors.
• Strong detail analysis of service delivery and identify continuous improvements.
• Monitor the team’s performance promoting achievements and identifying weaker areas for improvement.