· Updating the system on ERP System according to physical inventory
 · Daily parts issuance Warranty & Revenue and Direct Sold
 · Daily maintain bin card and Track list
· Forecast demanding for Season and unseanional Condition
 · All Product parts receiving factory and scrap send to factory on time
 · Ensure the security & safety of assets of company.
· Receive and Issue Parts Manually 
· Work on ERP for all store transaction
. · Maintain Inventory as per ERP Stock Report.
 · Prepare Stock Position
 · Prepare Monthly Stock Audit Report.
· Purchasing for store from local market with competitive price, visit local market to get best competitive price and quality product.
· Local Purchase Report
· Scrap Compressor Reports

Branch Head Services (After Sale Service Manager)-   To check and control the daily working of Store Officer, Accounts Officer, Customer Service Officer, Supervisors & Technicians to per set targets.-   To expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service.-   To check monthly budget consumed and take necessary action to control it.-   To help solve problems that affects the service, efficiency, and productivity of the front end.-   To ensure that the Service Centre environment is healthy and all safety precaution, are being followed by everyone.-   To check daily workshop status report (Ready for delivery units packed with plastic bags, Waiting for Repairing, On Line / Under repair units, Under Testing Units, Under Cleaning units, PNA Units, Bill / Payment Pending units, Self Delivery / Lifting Units, Repair Work distribution / assigned to technicians) and to arrange repairing & delivery of each single unit.
-   To submit daily, weekly & monthly reports to CSD HO as per schedule.-   To ensure all tools and equipments are calibrated, neat & clean and keeping their proper records.

Tasked with answering projecting a professional company image through front desk & phone interaction with new and existing clients. Main duties include answering customer enquiries, resolving their problems, up selling & making appointments for engineers.
Duties:
•Front Desk dealing with customers and dealers.
•Opens customer’s accounts by recording account information.
•Handle complaints provide appropriate solutions and alternatives within a time limits.
•Identify and assess customer\'s need to achieve satisfaction.
•Daily follow up by calls and emails to ensure resolution.
•To resolve customer queries regarding information of products.
•Learning organization products or services and keeping up to date with changes. • build customer loyalty by follow-p of customer
• Supervise Workshop and handle all Field Technicians.

Tasked with answering projecting a professional company image through front desk & phone interaction with new and existing clients. Main duties include answering customer enquiries, resolving their problems, up selling & making appointments for engineers.

Duties:

•Opens customer’s accounts by recording account information.
•Handle complaints provide appropriate solutions and alternatives within a time limits.
•Identify and assess customer\'s need to achieve satisfaction.
•Daily follow up by calls and emails to ensure resolution.
•build customer loyalty by follow-p of customer

Tasked with answering projecting a professional company image through phone interaction with new and existing clients.

• To work with a team to provide quality services.
• To respond towards complain of our customers.
• Providing advice, information and assistance to callers.
• Research required information for callers using available resources.
• Attempting to resolve all enquires on first contact with the caller.
• Accurately recording details of calls and issues on logging software.
• Taking ownership on all calls and queries answered.
• Having a professional and courteous manner at all times.
• Taking ownership on all calls and queries answered.

Internee (HR Department)

Quality Assurance

Internee ( Banking Servialnce Department )