To seek the right opportunity for a career in the organization, for a hardworking individual eager to prove his capabilities. I believe I will be an asset to organization that deals with my job.
Responsibilities!
Proficient in typing and data entry, with a high speed and accuracy
Excellent knowledge of Microsoft Excel and other computer software and applications
Ability to work independently, meet deadlines, and focus for long periods of time
Organizational and time management skills
Excellent communication and customer service skills
Team player and high attention to detail
Responsibilities!
Managing incoming calls and customer service inquiries
Giving customers information about products and services
Taking orders and processing returns
Resolving customer complaints and offering alternative solutions
Generating sales leads by cross-selling and upselling
Updating customer's account information and documenting actions taken
Maintaining a positive, empathetic, and professional attitude toward customers
Escalating special case concerns to the supervisor