خلاصہ

Experienced IT Support Engineer focused on efficient troubleshooting and exceptional customer service. Seeking a role to leverage technical expertise and strong communication skills for resolving technical issues, maximizing user productivity, and contributing to smooth IT operations. Committed to continuous learning and staying updated with emerging technologies to enhance end-user satisfaction.

پراجیکٹس

Implementation of SNMP and ACL on Network printers
Cisco AMP (Anti Malware Protection)
EMS (Enterprise Management Solution)

تجربہ

کمپنی کا لوگو
IT Support Engineer (Executive)
State Bank Of Pakistan
جنوری ۲۰۲۱ - موجودہ | Karachi, Pakistan


  Install and configured new server hardware & software, supervising the installation at client end.
  Implement and manage Azure Active Directory, including user management, groups, and roles.
  Review and scheduled releases of software updates, patches, service packs & servers tuning as necessary.
 Troubleshoot problems in networks, web services, mail services and Internet services.
 Liaison with service providers and vendors.
 Maintain a broad knowledge of operating systems, software and hardware.
 Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary
 Management of Active Directory, Symantec Enterprise Solution & Storage environment.
 Manages and optimizes computer, software and network systems to ensure high levels of confidentiality, integrity, and availability of the supported business applications.
 Manage and support primary and DR Sites.
 Provide day-to-day technical support for Senior Executives and their Administrative Assistants.
 Provide high-level customer support with a focus on ownership and follow-through with every interaction.
 Tag-ups with executive personnel and perform general IT maintenance tasks, resolving moderate to complex problems immediately.
 Diagnose and resolve issues related to PCs, Laptops, mobile devices, printers, videoconferencing, Skype Enterprise Voice, business application software, telecommunication issues and potentially local network issues.

کمپنی کا لوگو
IT Executive
Unilever Pakistan Limited
نومبر ۲۰۱۷ - دسمبر ۲۰۲۰ | Khanewal, Pakistan

Maintain the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
Responsibilities
·        Assign and review the work of systems analysts, programmers, and other computer related workers.
·        Provide users with technical support for computer problems.
·        Maintain Physical connectivity LAN and Wireless Connectivity WAN.
·        Maintain and troubleshoot Fiber Optic and Point to Point Wireless Link (P2P).
·        Manage Network tasks including deployment/switching and Routers.

کمپنی کا لوگو
Production Supervisor
Unilever Pakistan Limited
جنوری ۲۰۱٦ - نومبر ۲۰۱۷ | Khanewal, Pakistan

Responsible for assisting in managing the day to day operation and for putting together a team of great people who are committed to creating a welcoming environment for all stakeholder.
Responsibilities
·        Troubleshoots and resolves technical problems from the product line/ process to minimize reject levels.
·        Manage the work effectively under tight deadlines and pressure.
·        Ensure the optimization of output/product standards.
·        Maintain strict hygiene and quality standards in accordance with ISO, GMP HACCP etc.
·        Mentor and train subordinates for their numerous work-related issues for increasing efficiency.

تعلیم

University of Education
ماسٹرز, ماسٹرز ان سائنس, M.Sc I.T‎
CGPA 3.1/4
2015
Bahauddin Zakariya University
بیچلرز, بیچلرز ان سائنس, BCS‎
Computer, Statistics, Economics
فی صد 47%
2013
Pakistan Board of Technical Education Lahore
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, D.Com‎
Accounting
فی صد 69%
2011
BISE
میٹرک / او لیول, سائنس, Matric in Science‎
Math
فی صد 60%
2009

پیشہ ورانہ مہارتیں

ماہر analysing statistics
ماہر Collaboration
متوسط CRM Command
ابتدائی Cubers Security
ماہر Customer Service
ماہر Customer Support
متوسط Cyber Security
ماہر Economic knowledge
ماہر Emerging Technologies
متوسط Good Presentation and selling Skills
ماہر Handling Assignments
ماہر Hardware troubleshooting Software instal
ماہر Helpdesk
ماہر IT Infrastructure Management
ماہر Lead Generation
متوسط Minimum Graduation Preferable if English. Fluent
ماہر Mobile device support
متوسط MS SQL
ماہر Negotiation Skills
ماہر Network Troubleshooting
متوسط Networks and Servers Security
ماہر Operating System
متوسط People Managment
متوسط Postman
ماہر Pursuing News Stories
ماہر Quality Control Cutting
متوسط Query Language
ماہر Remote Support
متوسط RESTful APIs
ماہر Sals Trainer
ماہر Shop Operations
متوسط Strategy Formulation
متوسط System Audits
ماہر Telephone Etiquette
ماہر Ticket Management

زبانیں

ماہر اردو
متوسط انگریزی

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