•Preparing job descriptions, advertising vacant positions and managing employment process.
•Orienting new employees and managing existing employees
•Monitoring employees\' performance

• Responding queries on email, Facebook and Instagram
• Managing orders on shopify.
• Handling and resolving complaints of customers.
• Making size charts of products in shopify.
• Adding images and description of the products in shopify.
• Closing the orders in shopify.
• Coordinating with different departments to resolve customer complain.
• Providing support to dispatch team in case of DHL hold orders.
• Placing draft orders for staff members.
• Taking continuous follow up from relevant departments to resolve customer issues.
• Sending replacement and missing component to dispatch team for customers.

• Achieving sales target for all products/services.
• Encouraging team for cross-selling to achieve targets.
• Managing special projects.
• Leading, motivating and grooming team to provide superior customer services.
• Involved in decision making and problem solving activities.
• Staying update of information on market trends, conducting gap analysis and suggesting improvements in processes.
• Maintaining outlook of assigned express centers and arranging window displays of products/services.
• Ensuring availability of stationary, IT equipment etc for booking at assigned express centers.
• Report directly to the Manager and the director

• Developed strategies for brand activation of new product
• Responsible for personal relations and coordination
• Trained employees about new product
• Mystery shopping of new product in various branches of MCB
• Identified product execution problems and delivered feedback to product development team for improvements
• Assisted team in achieving sales target
• Managed and organized corporate events to cater clients need and brand exposure
• Managed team to achieve sales beyond given targets