Amentis Technologies May 2019 – To Present
HR Manager/ Recruiting Specialist
● Supervised the HR team and ensure the goals set are met
● Created company policies that will encourage a healthy work environment
● Addressed complaints and resolve them by implementing innovative solutions
● Made changes and suggest improvements wherever required to ensure the proper functioning of the department
● Designed interesting onboarding sessions and processes for new recruits
● Oversee the recruitment and hiring process of new employees
● Hosted events for the employees to keep the workplace fun and engaging
● Oversee HR metrics and document the observations for future policy-making reference
● Regularly organized programs for learning and interdepartmental interaction
● Reviewed the budget for the department and ensure it is being adhered to.
● Evaluated the performance of HR employees and give constructive feedback
● Ensured the department is adhering to company policies and regulations Assistant Manager Administration/HR Operations
● Created budget plans and found ways to reduce costs of supplies and services
● Monitored the flow of money to ensure, to stay within their proposed budget
● overseen the day-to-day operations of the office e.g. ordering supplies, scheduling maintenance of the office’s equipment and computers, maintaining meeting schedules
● Planed and coordinated administrative procedures and systems and devised ways to streamline processes
 ● Recruited and trained personnel and allocate responsibilities and office space 
● Successfully kept abreast with all organizational changes and business developments

Building talent teams for PE firms (high growth startups), SMB, and global clients in the areas of technology, digital & creative, business development , finance & accounting & and executivelevel search. ● Building talent tech talent teams for SaaS firms
● Partnered with BSIP in staffing StackSports placing over 60 people in tech sales, and the executive team
● Support with the full recruitment process including creating a candidate pool, posting job ads, overseeing the internal applicant tracking system to manage job postings, pre-screening, interviewing, and completing reference checks for candidates
. ● Provide training on strategic initiatives including inclusive hiring practices, interviewing skills, training for new employees
● Lead new hire orientation and onboarding process with a focus on a positive and engaging employee experience, continuous improvement, and staff retention
● Develop and manage an efficient and effective process for employee file management including certificates, criminal records check, intervention record check, driving documents and other records as needed
● Source, Screen and interview potential candidates using various recruitment methods to ensure a diverse and qualified applicant pool
● Develop and maintain strong relationships with candidates, providing a positive candidate experience throughout the recruitment process
● Proficient in using ATS systems to manage and track candidate information effectively

To perform real-time monitoring and action on the floor in accordance with the schedule and call flow
● Manage shrinkages on a real-time basis to meet the service level and productivity metrics
● Ensure the agent schedules adherence
● Publish the accurate real-time reports as per the TAT
● Manage AHT, shrinkages like leave, breaks, training, and coaching events as per the schedule and call flow
● Plan OT and UT to balance both service and occupancy
● Publish reports like adherence reports, BAU reports, real-time reports, and exception reports to the respective stakeholders
● Handle the update management on the approved exception from the TLs and above
● Scheduling and forecasting according to the requirement

Managing company staff, including coordinating and supporting the recruitment process
● Onboarding newcomers to the company
● Determining suitable salaries and remuneration
● Providing the necessary support systems for payroll requirements
● Developing adequate induction and training
● Supporting employee opportunities for professional development
● Managing succession planning of staff
● Assisting with the performance management and review process
Human Resource Associate
● Provides information by answering communications; referring special communications to the appropriate person
● Obtains and orients temporary help by forwarding requirements and criteria to temporary services; providing information and directions
● Maintains human resources records by maintaining applications, résumés, and applicant logs
● Verifies candidate\\\'s background by contacting references
● Enrolls new employees by issuing forms and applications; verifying completion
● Helps employees by explaining benefit program