• Achievement of assigned targets in line with the defined timelines
• Portfolio analysis of the branch, indentifying the stagnant customer base and drive the deepening of existing accounts.
• Achievement of cross sell targets assigned to the branch.
• Conducting periodic sessions with branch staff and banking operations support team to review key operational risks and efficiency level as per KPIS.
• Ensures highest level of Service Quality standards and customer services in branch at all times.

• Performance monitoring of Business Groups against assigned Targets 
• To prepare different periodic statements for review of higher management 
• Liability MIS/Data Dashboard maintenance (Deposits, Accounts Opening, Youth Accounts, Senior Citizen Accounts, Below Dec Branches, Below November Branches, Target Achieved Branches, Target Gaps, Zero Balance Accounts, Unverified Accounts, NTB VS ADC, ABEP branches Deposit monitoring, Averages, COD, Profit & Loss, campaigns, Run Rate, Zero Account opening branches, etc.).
• Overall Liability related Reports generation and sharing with Regions/Branches.
• To follow New to Bank (NTBs) bookings with all business offices/ branches. 
• To assist higher management budgeting and forecasting based on historic numbers.

• New Branches under Annual Branch Extension Plan (ABEP).
• Renovation Plan/Merger & shifting of Branches.  
• ATM Operations. Expenditure maintenance/approvals.
• HR operations/Staff Data maintenance/All Staff related matters.
• Coordination with Audit Teams and rectification of 100% audit observations in timely manner
• Accounts related issues.

• To process the credit applications received from regions falling under jurisdiction of North Group
• Review the performance of field staff towards meeting the assigned targets.
• To analyze history of loan applicant, conduct credit check, analyze cash flows, verify business, matching of facility and security value and make recommendations accordingly for approval/decline.
• Follow up with the field offices to ensure timely submission of credit applications, insurance policies, collateral valuations, markup recovery and other required documents.
• Monitor the loan account performance to ensure proper utilization of finance and to avoid non-performing loans.
• Ensure to comply with all regulations and policies of the Bank and State Bank of Pakistan.

• Effectively and efficiently manage the overall operations of the branch within a controlled environment. To support business on an ongoing basis and in new initiatives, for generating volumes / revenues for the bank and service delivery. Ensures efficient & timely services in accordance with defined regulations.
• Ensures efficient and timely services in accordance with the defined TAT circulated from time to time to the customers to enhance customer's satisfaction and Bank's image.
• Coordination with Audit Teams and rectification of 100% audit observations in timely manner
• Keeps branch’s general expenses within the budget and manages them wisely to ensure efficient cost management.

• Controlling aging of Un-verified Accounts and CPs
• Strict control over unbalanced GL Heads
• Control over Unbalanced Clearing Heads and their reconciliation
• Efficiently resolve all issues related to Group office/Regional Offices through correspondence with Head Office
• Follow up of all pending issues to resolve them AEAP

Account Opening:
• Scrutinize the documents according to the check list
• Verify the CNIC through NADRA verification system (Verisys)
• Filling of the KYC forms as per the provided guidelines of SBP
• Input the details into the financial system (software) to generate account number.
Customer Services for new account holders:
• Educate customers about the services of the bank
• Educate customers about the features of their account
• Account maintenance record
• Follow up record of cheque books/ ATM and onward delivery to customers
• Educate customers about the use of ATM
• Educate customers about the use of internet Banking and SMS Banking
 Other Responsibilities:
• Assist operational manager on routine works
• Lookup of administrative activities
• Maintaining record of security stationery 
• Looker operations
• Foreign remittances (FOBCs, FTT’s, FDD’s).
• Cooperation with other departments including NIFT, NCR and other banks
• Dealing with Customer inquiries and activities
• General banking operations
• Issuance of PO’s/DD’s/CDR’s

• Handling of Cash Receipt and Payments local as well as foreign
• Collection of Utility Bills and Fee’s
• Sorting of cash as per SBP’s given guide lines
• ATM replenishment 
• Mange cash with in CIPL to avoid extra insurance coverage