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خلاصہ
This letter is to introduce myself for an available position in your reputable organization. My diversified and in-depth professional work experience at Ufone Subsidiary of Etisalat with a record of excellent performance at professional, communication and analytical skills has enabled me to present myself as a potential candidate for a suitable position in your organization which can fulfill my desire for professional development and provide an excellent opportunity for career growth.
I am as Customer Facilitation Agent (FCA) in Customer Operation and Services (COPS) at Ufone Customer Operations Department with the core responsibilities of satisfying customers by resolving their issues, providing proper resolutions of their complaints and to guide them according to their queries regarding product and services along with Up-Selling and offering new Value Added Services (VAS) by effective communication skills and strong product knowledge.
I also have an experience of managing team as a Back-Up Team Leader, where I had an opportunity to supervise a team of 25 team members, and to look after the performance of the team as per direction and instructions of Code of Conduct by the organization, along with preparing reports and giving presentations and training to the assigned team members.
Furthermore, currently working in a reputable organization SBT JAPAN (global car exporters), as a KEY ACCOUNT MANAGER. I joined the mentioned organization a year ago. I used to take care of many customers account s tagged to me including updating them with fulfilling their requirements. I used to take care of their all business related activities including allocating thousands of DOLLARS of their payments and also taking care of their shipments, departure, arrival and documentations.
These highlights and additional evidence are presented in my enclosed curriculum vitae. I am currently seeking job prospects that are commensurate with my work experience in a reputable organization. I would welcome the opportunity to further discuss how I can best meet the needs and expectations of your department.
پراجیکٹس
تجربہ
Customer Service Representative
Working as a Customer Support Manager in the world\'s largest B2B platform.
To increase the number of members from Pakistan on the portal.
Plan meetings with the CEOs / Directors / Export Managers of the company to demonstrate about the work nature.
Conduct training sessions with clients to elaborate that how effective this platform is, when utilized properly.
After bringing customer on board looking after all the post sales support
Business Development Executive
Understanding the industry insights that define our clients’ needs, attitude and values to create long term business relations.
Correspondence with buyers/sellers on behalf of VIP customers.
Monitoring Social Media activities of clients’ company i.e. LinkedIn, Facebook, Youtube, Google+ and Twitter.
Coordination with other departments for maximum business exposure of VIP customer.
Ensuring Clients’ membership retention through ROI (Return of Investment) and Quality Business Development services for the next tenure.
Retained VIP member’s One month trial contract to the whole year.
Customer Service Representative
Supervising the floor in absence of Team Leader along with scheduling break timings and maintaining adherence and service level as per standards.
Managing and leading the team of 20+ members, looking after their quality and quantity performance as per the parameters assigned and designated.
Attending the calls of highly irritated customers which were transferred to supervisor.
Coaching and mentoring team members in order to boost motivation level for higher individual, team and organizational performance.
Follow up customer inquiries not immediately solved.
ON JOB ROTATIONS
Successfully handling customer queries and complaints for Walk in Customers.
Maintaining strong relationships with customers to enhance sales share growth.
Up selling to the customers with new services and VAS (Value Added Services).
