Job Title: Teller

Job Summary:

As a Teller at Habib Bank Limited, I am responsible for providing exceptional customer service and handling various banking transactions accurately and efficiently. My key responsibilities include:

- Processing customer deposits, withdrawals, and transfers
- Handling cash transactions, including counting and balancing cash
- Issuing and redeeming drafts, pay orders, and other banking instruments
- Providing account information and resolving customer queries
- Cross-selling banking products and services to customers
- Maintaining accurate records and balancing cash and transactions
- Collaborating with other team members to achieve branch goals and objectives

*Key Skills:*

- Excellent customer service skills
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment
- Basic knowledge of banking products and services
- Effective communication and teamwork skills

*Work Environment:*

- I work in a dynamic and fast-paced branch environment
- I interact with customers, colleagues, and management on a daily basis
- I maintain a high level of professionalism and adhere to bank policies and procedures

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As a Branch Services Supervisor at United Bank Limited, I was responsible for overseeing the efficient operation of the branch, ensuring excellent customer service, and supervising a team of tellers and customer service representatives. My key responsibilities included:

- Supervising and guiding a team of tellers and customer service representatives
- Monitoring and controlling cash handling, transactions, and customer accounts
- Ensuring compliance with bank policies, procedures, and regulatory requirements
- Resolving customer complaints and issues in a timely and professional manner
- Implementing branch goals and objectives, and contributing to the overall growth of the branch
- Coordinating with other departments, such as operations, credit, and marketing
- Maintaining a high level of customer satisfaction and loyalty
- Identifying and mitigating risks, and implementing measures to prevent fraud and errors

Key Skills:

- Strong leadership and supervisory skills
- Excellent customer service and communication skills
- Ability to work under pressure and meet deadlines
- Knowledge of banking operations, policies, and procedures
- Analytical and problem-solving skills
- Ability to train and develop team members

Work Environment:

- I worked in a fast-paced and dynamic branch environment
- I interacted with customers, colleagues, and management on a daily basis
- I maintained a high level of professionalism and adhered to bank policies and procedures

Appointed as a Cash Officer at United Bank Limited (UBL) through third-party hiring by Hillcrest Solutions Pvt Ltd. As a Cash Officer, I am responsible for managing and overseeing the bank's cash operations, ensuring accurate and efficient handling of cash transactions, and maintaining compliance with bank policies and regulatory requirements. My key responsibilities include:

- Managing cash inventory and ordering supplies
- Counting and balancing cash
- Processing cash deposits and withdrawals
- Maintaining accurate records of cash transactions
- Ensuring security and control measures are in place to prevent fraud and losses
- Collaborating with other bank staff to achieve branch goals and objectives

I am committed to providing excellent customer service, maintaining high levels of accuracy and attention to detail, and contributing to the overall success of UBL.