خلاصہ

MAS- Masters in Administrative Sciences Major HRM from Department of Public Administration University of Karachi.
PGDPA-Post Graduate Diploma in Public Administration
with a sound knowledge of customer services, operations, management and qualities of leadership.

پراجیکٹس

Service Quality

تجربہ

کمپنی کا لوگو
Operation Manager
Insta World Pvt Ltd.
نومبر ۲۰۲۱ - موجودہ | Karachi, Pakistan

A founding member of Operations..

کمپنی کا لوگو
TEAM LEADER OPERATIONS
Muller & Phipps Pakistan (Pvt) Limited
مارچ ۲۰۱٦ - ستمبر ۲۰۲۱ | Karachi, Pakistan

 Leading or supervising a team of Debriefing & Pending region-wide.
 Managing the reporting of south region couriers, regarding debriefing.
 Keeping record of correspondence with customer.
 Managing a team according to the required condition.
 Leading a team handling queries concerning to corporate, account & retail customers.
 Managing COD outbound and inbound customer’s queries.
 Investigating and solving customers problems, which may be complex or long standing problems that have been passed on by Debriefing officer.
 Coordination with sales team for their client’s shipment follow-up.
 Coordination with network regarding shipment complains and queries.
 Managing the inventory, staff attendance and all administrative and other issues concerning the department.

کمپنی کا لوگو
INCHARGE-DEBRIEFING
TCS PVT LTD
جنوری ۲۰۰۹ - مارچ ۲۰۱٦ | Karachi, Pakistan

 Leading or supervising a team of Debriefing & Pending staff.
 Leading a team handling all undelivered shipments throughout network.
 Managing the reporting of all East area couriers, regarding debriefing.
 Leading the COD monitoring desk at area.
 Keeping record of correspondence with customer in Customer-Pro.
 Managing debriefing of COD couriers.
 Managing a team according to the required condition.
 Leading a team handling queries concerning to corporate, account & retail customers.
 Communicating courteously with customers by telephone and email.
 Investigating and solving customers problems, which may be complex or long standing problems that have been passed on by Debriefing officer.
 Handling of return overland shipments.
 Keeping accurate record of correspondence with customers.
 Coordination with sales team for their client’s shipment follow-up.


 Coordination with network regarding shipment complains and queries.
 Sorting of material according to area.
 Manages the lost & found shipments.
 Managing the inventory, staff attendance and all administrative and other issues concerning the department.

کمپنی کا لوگو
FRONT DESK EXECUTIVE
OMI HOSPITAL
اکتوبر ۲۰۰٦ - دسمبر ۲۰۰۸ | Karachi, Pakistan

 Manages the hospital’s lobby area.
 Ensures the completion of paperwork.
 Cash dealing, admission of Patient, audit of cash.
 Billing.
 Data entry and Internet research tasks.

تعلیم

University of Karachi
ماسٹرز, Masters in Public Administration, Masters in Administrative Sciences‎
Human Resource Management, Public Administration, Public Relations
فی صد 69%
2015
University of Karachi
ڈپلوما, Post Graduate Diploma in Public Administration(PGDPA)‎
financial management, statistics, public administration, personnel management, accountibility, research &
مکمل
2014
University of Karachi
بیچلرز, , Bachelors in Arts‎
GENERAL HISTORY
2005

پیشہ ورانہ مہارتیں

ماہر Conflict Management
ماہر packing machine and utility e
ماہر Call Handling
ماہر Change Management
ماہر Conservation Awareness
ماہر Debriefing
ماہر Food Knowledge
ماہر Haircut Consultation
ماہر Multilingual
ماہر nalytical Skills
ماہر Negotiation Skills
ماہر Official Assignments
ماہر Operations Responsibilies
ماہر Operations Responsibilties
متوسط Pursuing News Stories
ماہر Software Test and Automation
ماہر Stitching Women Clothes
ماہر Team Motivation
ماہر Time Management
ماہر Veterinary
ماہر رعاية العميل

زبانیں

ماہر پشتو
ماہر اردو
متوسط انگریزی