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خلاصہ
A highly competent and analytical professional with extensive experience providing technical product support.
I am adept at analyzing process quality metrics and root-cause analysis and analysis to identify and prioritize process improvement projects. Technical specialist, skilled in improving connectivity and describing technology benefits. Skilled at coordinating multiple projects to a high standard and on time while achieving KPIs. I am adept at developing solutions to maintain continuity and efficiency of work in the organization. Able to quickly learn and apply new skills, techniques, and technologies.
Known to exercise customer service expertise while promoting teamwork and effective communication to develop productive relations with clients. Possesses strong teamwork, customer service, problem solving, resource optimization, and decision-making abilities. Ability to determine project specifications by studying product design, client requirements, and performance standards. Able to diagnose and resolve issues by implementing innovative solutions to improve productivity. Skilled at managing the assigned workload with focus on maintaining quality assurance standards. Commended as Best Employee of the Segment (New Sales Activation Segment) in recognition of outstanding leadership and communication skills. Received Excellent Performance Award on maintaining excellent adherence.
My key skills includes Technical Support, Continues Process Improvement, Process Quality Metrics, Troubleshooting Skills, Service Quality, SLA Compliance, Effective communication, Team Leadership & Building
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
پراجیکٹس
تجربہ
Product Support Specilaist
Diagnosed client troubles and resolved all the issues related to company products in a timely manner.
Key Accomplishments:
Ensured accurate diagnosis and swift resolution of customer inquiries regarding Allotrac products and services while coordinating with the senior management.
Addressed issues by gathering customer requests and results findings to product & QA teams.
Planned and directed operations of the business processes while maximizing on performance and efficiency.
Technical Support Coordinator
Assumed and maintained full accountability for providing excellent customer service regarding the learning management system.
Key Accomplishments:
Delivered first-rate assistance to clients regarding the learning management system and formulated performance reports to the higher management in a timely manner.
Skillfully examined client issues and delivered strategic solutions to various clients by directing training sessions regarding products and services.
Technical Support Engineer
Completed and submitted trouble tickets for client problems to identify and correct malfunctions and operational difficulties, while following technical policies and procedures.
Key Accomplishments:
Expertly utilized Salesforce CRM system to examine complex cases and provided solutions to resolve issues while achieving high level of customer satisfaction.
Actively liaised with various departments to examine customer information and prepare performance reports.
Customer Support Representative
Rendered keen eye for details to administer and maintain high-volume workload & KPI\'s within a deadline-driven environment.
Key Accomplishments:
Met performance benchmarks in quality, productivity and adherence areas by developing and implementing effective strategies and plans.
Delivered customer service in line with standard operating procedures while managing activities at self-service kiosks and staffing information desks.
Enforced control over the complaint handling process and ensured swift resolution of impeding customer issues by offering high-quality service and following predefined SOPs.
