Email [email protected]
To make the organizations capable for achieving their utmost output within the limited defined resources and maximum optimization by developing accountability in systems at various levels, and by developing individuals to attain maximum growth and output.
FIELDS OF EXPERTISE
Customer Service Management
Feb 2016 Till date
Zameen Media Pvt Ltd
Position Sales Account Managier
DU Telecom DUBAI
Sep 2013 - Dec 2015 | Dubai, United Arab Emirates
Mar 2012 - Sep 2013 | Lahore, Pakistan
• Responsible for the management of sales, and relationships with particular customers.
• Maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business.
• Managing a portfolio of accounts
• Dealing with all aspects of a campaign, products and packages
• Using an existing network of industry contacts to generate new business
• Leading and training other members of the account team
• Managing the work of account executives
• Leading project management activity
• Ensuring necessary actions are undertaken by the account team
• Delivering sales presentations to high-level executives
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
To Document new and existing prepaid and post-paid data records of the users Sims as per TRA (Telecom regulation authority) requirements. which was followed by DU.
Providing customer services to existing and new clients and as well achieving company targets by selling them company products like post-paid connections, TV, internet, I phone.
Take emirates ID or Passport and visa from the user for documenting files after doing critical verifications. Check and verify all documents by provided systems like Siebel, MNMI portals.
To Report and submitting all documents to respective manager by end of day.
To respond customer queries at front desk as well by giving respective tickets for their concerns.
To make reports at the end of month by putting all data in Excel work.
To enter all customers details in to sales operation management software, this can access by top management.
• Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
• Organization of fiscal documents.
• Invoicing to funding sources, including calculation of completed units of service.
• Oversee overall financial management, planning, systems and controls.
• To look after the accumulated operations of outsourced QUBEE, PTCL (Pakistan Telecommunication Company Ltd) AND WI-Tribe Wimax companies project for deployment at Pak telecommunication.
• To handle all sales inquiries from the Tele-Marketing department and send accordingly to field engineers for deployment of WiMAX internet devices.
• To arrange trainings for new and existing employees.
• Handle all the queries from the company’s sales manager and making report for them and sent within define timeline.