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خلاصہ
Extensive product knowledge coupled with creative ideas for product applications. Strong analytical and planning skills. Productive and efficient work habits without supervision. Self-motivator with high energy. Solid background in customer services.
Expertise includes:
Telecom Business and Technical Knowledge.
Leadership & Team Building.
Problem Identification & Resolution.
Customer Retention.
Complaints management.
Major Achievements:
Maximum Number of A+ in MPR as CRO.
Got 100% MPR scores in Prepaid History as CRO.
Selected as Quality & Fraud Ambassador.
Got Top Quality Scores in First 3 Months.
پراجیکٹس
تجربہ
CX Customer Support And Engagement Team Lead
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Internal Verification Officer
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Coordinator
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Assistant Manager Marketing
In my co-responsibilities to visit market for research and run campaigns for indoor and outdoor activities. Social media management, advertising, customer feedback, follow ups with vendors.
Assistant Manager Marketing
In my co-responsibilities to visit market for research and run campaigns for indoor and outdoor activities. Social media management, advertising, customer feedback, follow ups with vendors.
Floor Manager
Co-responsibilities was to look after floor matters resolve customer problems in time raise customer problems to higher management. To make sure proper attendance of staff manage their duties.
Customer Care Representative
Co-responsibilities was to answer queries of customers in call and resolve their problems regarding GSM issues.
Customer Care Representative
Co-responsibilities was to answer queries of customers in call and resolve their problems regarding GSM issues.
