Verifications of Trade Prices | Monitor Services Quality | Primary & Secondary Sales Intelligence | Mystery Shopping | Compliance | Field Intelligence & Audit | Data Collection | Stock Verification | Time Management | Active Sales Area Verification | Customer Services | Follow Up |
§ Verifications of Trade Prices (Dealer & Retail)
§ Ensure proper display of company’s products
§ Monitor & report brand advertisement (Own & Competitors)
§ Ensure dealer follows company’s contract policies (CRPP)
§ Primary & secondary sales intelligence
§ Supervise surveys through third party
§ Mystery shopping
§ Verification of projects for direct stock deliveries
§ Competitor analysis reports
§ Trace & prevent territory stock violation
§ Resolving dealer complaints regarding stock availability & breakage
§ Identify new opportunities
§ Maintain database of agents
§ Identify sales prospects by monitoring the market and competitors activities
§ Counter sales and customer services
§ Periodic reporting to management on customer feedback and complaints
§ Work as a member of the sales team, making sales calls and providing detail information
§ Assist mishandled passengers
§ Controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis
§ Calculate and process ticket for refund through the station finance department
Handling baggage claims