خلاصہ

My attitude and skill in problem solving, creative thinking, and diversity, resolving complex Customer issues has attracted me into a career in Customer Services, Sales and position in a reputable organization, which would utilize my experience and skills I can prove my leadership skills to my best.

تجربہ

کمپنی کا لوگو
A.Manager Operations & Human Resource
Cinepax Cinemas
جون ۲۰۱٦ - موجودہ | Islamabad, Pakistan

Procedures, ensuring that business objectives and targets are achieved within appropriate timescales.
To develop the team to deliver exceptional standards of customer service at all times.
To plan, develop and control weekly monthly annual reports.
To effectively prepare staff Rota's and manage holiday scheduling of the team.
Identifying, maximize and drive sales opportunities from ticket sales and FB promotions.
Developing the business to meet the site objectives and targets.
To maximize profit and minimize loss.
Developing and improving market share through local marketing in partnership with the marketing department, by supervision of Advertising Marketing activities within the Cinema.
To ensure all operational standards are met and delivered effectively in order to create the best environment for both guest and team members.
Developing and executing the cinema scheduling policy.
Effectively resolve Guest Comments.
Weekly check on the website of the select Multiplex timingsoffers promotions.
Responsible for cinema logistics assurance Check availability of prints and publicity materials of movies relating to the Cineplex.
Daily Business Operation Daily cash deposits in the bankpetty cash usage allocation.
Supervising maintenance of the cinema information into other storage devices.

کمپنی کا لوگو
A.Manager Operations & Human Resource
Bahria Town (Pvt) Ltd.
مئی ۲۰۱۳ - مئی ۲۰۱٦ | Rawalpindi, Pakistan

team performance, in line with company policy and procedures, ensuring that business objectives and targets are achieved within appropriate timescales.
To develop the team to deliver exceptional standards of customer service at all times.
To plan, develop and control weeklymonthlyannual reports.
To effectively prepare staff Rota's and manage holiday scheduling of the team.
Identifying, maximize and drive sales opportunities from ticket sales and FB promotions.
Developing the business to meet the site objectives and targets.
To maximize profit and minimize loss.
Developing and improving market share through local marketing in partnership with the marketing department, by supervision of Advertising Marketing activities within the Cinema.
To ensure all operational standards are met and delivered effectively in order to create the best environment for both guest and team members.
Developing and executing the cinema scheduling policy.
Effectively resolve Guest Comments.
Weekly check on the website of the select Multiplex timingsoffers promotions.
Responsible for cinema logistics assurance Check availability of prints and publicity materials of movies relating to the Cineplex.
Daily Business Operation Daily cash deposits in the bankpetty cash usage allocation.
Supervising maintenance of the cinema information into other storage devices.

کمپنی کا لوگو
Customer Operations Executive
Ufone GSM
فروری ۲۰۰۹ - اپریل ۲۰۱۳ | Islamabad, Pakistan

To provide eminent customer services by interacting with customers by visiting, telephone and Email. To achieve assigned quantitative targets by effectively exerting more control and direction over individual performance.  To exhibit strong & effective customer service techniques.  Handling the most complex customer complaints or enquiries.  Maintaining up-to-date knowledge of industry developments and involvement in networks.  Setting and meeting performance targets for speed, efficiency, sales and quality.  To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company.  Coordinate and motivate call centre staff and also manage staff recruitment as per the HR policy.  Coaching, motivating and retaining staff and coordinating bonus, reward and incentive. ? Handle all customers in accordance with the established Customer Handling Standards and Operating Procedures.  Exhibit call management techniques, considering

تعلیم

Bahria University
ماسٹرز, ایگزیکیٹو ماسٹرز ان بزنس ایڈمنسٹریشن, EMBA‎
Human Resource Management
درجہ C
2014
Shah Abdul Latif University
بیچلرز, بیچلرز ان آرٹس, Bachelors‎
Economics, Social Sciences
فی صد 60%
2010

پیشہ ورانہ مہارتیں

ماہر Administration Skills
ماہر Adminstration Knowledge
ماہر Complaint Management
ماہر Corporate Affairs
ماہر Inventory Planning
ماہر Management Control
ماہر Office Administration
ماہر Office Management Skills
ماہر Official Assignments
ماہر Payroll Management
ماہر Sales Management Consulting
ماہر Strategic HR Leadership
ماہر Time Management

زبانیں

ماہر اردو
ماہر انگریزی

Yousaf آپکے جاننے والے

Umar Farooque
Better Homes LLC