خلاصہ

To pursue a progressive career in a dynamic organization, which provides opportunities for both professional and personal growth and develop skills to expand the organization's performance.

پراجیکٹس

E-Commerce Website

تجربہ

کمپنی کا لوگو
Specialist Technical Coordination
Universal Service Fund, Islamabad
اگست ۲۰۲۱ - موجودہ | Islamabad, Pakistan

Gathering, cleaning, analyzing and making presentation by usingdata visualization tools, Excel, Power BI.
Contributed to improving project planning activities by sharing feedback and complaints received from various channels.
Demonstrated strong time management and functional skills to successfully handle challenging timelines.
Developed and maintained databases to improve work efficiency  and quality.
Gained proficiency in understanding multi-dimensional contextswhile assisting in the preparation of replies to Audit Queries.
Utilized functional, cognitive, and creative skills in the preparation ofresponses, reports, and presentations for different forums.
Provided timely responses to complaints related to technicalmatters received via PM Citizen Portal and Wafaqi Muhtasib.
Effectively responded to assigned complaints from other channelssuch as MoIT, Senate, National Assembly, PTA, and the generalpublic.
Ensured all responses adhered to the rules and regulations governing USF.
Prepared Auction Summaries and subsidy charts in collaborationwith the Auction Committee/legal department.

کمپنی کا لوگو
IT Support Executive
Allstars Medical Billing Company
اکتوبر ۲۰۲۰ - جولائی ۲۰۲۱ | Rawalpindi, Pakistan

Responded to client support tickets and efficiently resolved their problems.
Assisted in creating technical documentation, manuals, and logsfor future reference and use.
Conducted installation, optimization, and troubleshooting ofsoftware through Remote Desktop Protocol (RDP).
Organized training sessions for newly commissioned labs to ensure smooth integration and knowledge transfer.
Arranged meetings with clients and officials of various levels todiscuss project progress, requirements, and concerns.
Coordinated with cross-functional teams to gather requirementsand provide technical solutions.
Maintained clear and accurate records of client interactions,technical issues, and resolutions.
Stayed updated with the latest industry trends and technologies to enhance technical expertise and provide innovative solutions.
Acted as a point of contact for clients, addressing their inquiriesand providing timely and satisfactory resolutions.

کمپنی کا لوگو
Service Coordinator
Inbox Business Technologies (Pvt) Ltd.
مارچ ۲۰۱۷ - نومبر ۲۰۲۰ | Islamabad, Pakistan

Handling warranty services of Dell Laptop and Servers

کمپنی کا لوگو
Service Coordinator (IT)
Inbox Business Technologies (Pvt) Ltd.
نومبر ۲۰۱۵ - ستمبر ۲۰۱٦ | Islamabad, Pakistan

• Dell Certified Engineer
• Hardware trouble shooting which includes repairing laptop and replacing different parts.
• Software support includes installation of all type of software’s.
• Outlook configuration (OST & PST).
• Internet connectivity.
• Trouble shooting of Printer and scanner issue.
• Ensuring day to day hardware & software related issues to be closed within the SLA.
• Network Printer Installation. Scanner Installation.
• Record keeping of IT Assets. And issue machines to users.
• Provide remote support to those users which were on different projects.
• Look all kind of issue regarding to IT
• Handling all warranty cases of Dell PCs, Notebooks, Servers and Storage on a daily basis starting from applying and getting the cases approved from Dell Asia Pacific team at Malaysia, dispatching the faulty part, receiving the good part.
• Coordination with Dell directly for the rejected cases of all branches.
• Assigning Tech Support complaints to Engineers and their follow up on daily basis.
• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
• Organizing, attending and participating in stakeholder meetings
• Preparing necessary presentation materials for meetings
• Ensuring project deadlines are met and providing administrative support as needed.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Create a project management calendar for fulfilling each goal and objective.
• Developing project strategies and undertaking project tasks as require.

کمپنی کا لوگو
Customer Services Officer
Global packers & movers Pvt Ltd
دسمبر ۲۰۱۴ - مئی ۲۰۱۵ | Islamabad, Pakistan

• Customer Handling.
• Completing Customer files as FIDI-FAIM requirements.
• Collection all required documents required by Customs
• Customs clearance at Air Port / Dry Port
• Arranging transport for dispatch of shipments
• Arranging space for shipments by air or by ships.
• Providing information to customers on progress of the shipments.
• Sending crew to site along with packing material, tool box stand etc.
• Inspection of packing material and availability.
• Ongoing training with supervisor, packers and fumigation staff.
• Hold meeting with supervisors on commencing of new job.
• Visit customer site for feedback.
• Appreciation to be arranged after every job completion.
• Follow up Import / Export shipments.
• Checking of clients goods in storage.
• Managing wood workshop.
• Keeping material records and updating on daily basis.

تعلیم

Preston University
بیچلرز, بی سی ایس / بی ایس, BS Computer Science‎
BS in Information Systems (BS IS)
CGPA 3.8/4
2014

پیشہ ورانہ مہارتیں

ابتدائی data analytics
ابتدائی 3D Creative Skills
ابتدائی Client Aquisition
متوسط Client Followup
ماہر Conservation Awareness
ماہر Cooordination Skills
ماہر Coordination Abilities
ماہر Creative Desing Skills
ماہر Evaluating Risk
متوسط Excellent communication Good listening and
ابتدائی Executive Presentation Skills
ماہر Government
متوسط Government Contract Negotiation
متوسط h Operations Management
متوسط Installation and Software Configuration Skills
ابتدائی ITIL Service Strategy
ابتدائی Lead in
ماہر Marketing Stratergies
ابتدائی Min 1 year experience in Logistics field
ماہر Operational Tasks Handling
ماہر Planning and Management
ابتدائی Pricing Negotiation Skills
ماہر Procurement Outsourcing
ماہر Production Quality Monitoring
ماہر Security Plan Preparation
ابتدائی مبيعات المشاركة
ابتدائی إغلاق
ماہر تواصل بوضوح

زبانیں

ماہر اردو
ماہر انگریزی

Muhammad آپکے جاننے والے

Sobia Anjum Anjum
Preston University