Provided technical support to users, troubleshooting and resolving issues related to Azure/Citrix Vdis, O365 Applications, or network connectivity,
Managed tickets in high-pressure environment, ensuring quick & effective resolution of issues
Developed documentation & training materials to improve user experience and knowledge.

Providing Help Desk-based IT Support to T-Mobile Stores in the United States,
Installation/Deployment of IT Services on upcoming new locations.
Monitoring of Stores network through NetCloud by Cradlepoint.
Ensure the Functionality of the Customer Count System.
Created VPN with group policy on Cisco Meraki for Work for Home users.
Office O365/ Exchange online - Administration- User Management
Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Teams, Yammer, OneDrive for Business)
Management of Email Accounts and distribution lists in Exchange.
Maintain and update ticket problem management system
Management of Remote Access tools (TeamViewer & LogMeIn).

Providing Remote IT support to the 500+ stores of the MobilelinkUSA as well as in office premises.
Installation of services and equipments at the new business locations.
Ensure the functionality of the POS softwares on all the locations.
Management of the Email /domain IDs of the users on Rackspace.
Ensure the functionality of all services deployed on the servers.System audit and generation of professional reports.

Developed Web-portal of Karachi Division,
Developed Karachi pricelist App(Android),
Upgraded Rescue 1299 Management System,
Deployement of Elastix Call Center as a backup
Agents management on Management System as well as on Ayava & Elastix

Upgraded Previous Developed Apps

Content Management of the Web-Portal of the Sindh Government
Documentation, Generating Proformas

Data Processing, Data Analysis, Data Storing, Report Generating etc.