خلاصہ

Five plus years of recruitment experience in USA market in IT & Telecom sector.
One year of experience in Abacus Consulting as Customer Relation Officer (CRO) in the Project of Telenor, Prepaid & FCA Department.
One year & nine month of experience in Cupola as a Senior Agent in the Project of KFC Call Center.

تجربہ

کمپنی کا لوگو
Technical Recruiter
RIPTON SOLUTIONS INC. USA
فروری ۲۰۱۸ - موجودہ | Lahore, Pakistan

Company Overview: -
We are a company of 100+ professionals and Million Dollar revenue company currently working purely into ServiceNow, we are working on getting ServiceNow partner certification
Responsibilities: -
 As Technical Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates for various technical roles.
 We provide ServiceNow job seekers with the most extensive range of jobs available in the marketplace and match employers with the best candidates.
 Responsible to train and guide new recruiters coming to the company
 Assist in each recruiter in helping them success
Typical roles we help fill are:
 ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - Developers
 ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - Administrators
 ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - Architects (Solution & Enterprise)
 ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - Pre-sales Architects
 ServiceNow- ITSM/ITOM/ITAM/ITBM/ITFM/GRC/SecOps/Service Portal - BA/PM
Accomplishments:
Closed 15 opportunities amounting to a total of $2.6 Million in the first & second quarter of 2019
Successfully closed opportunities worth of $2.8 Million for the year 2018

کمپنی کا لوگو
Technical Recruiter
INABIA SOFTWARE AND CONSULTING INC. USA
نومبر ۲۰۱۳ - اپریل ۲۰۱۷ | Lahore, Pakistan

 Review. Successfully review job descriptions in to understand the needs of the hiring manager as well to ask questions that’ll help identify the right candidate(s). This is by far the most important skill a technical recruiter needs.
 Understand technology, technical roles and technical skills. Learn and evaluate your technical skills
 Identify. Sourcing and uncovering candidates
 Screen. Ascertaining the competence of candidates against a technical job description
 Interview. Meeting candidates in person, telephone, or video conference etc to assess their qualifications
 Following up. Keep candidates in the loop. This goes a long way to build my credibility and keep my candidates either coming back to me or sending referrals to me.
 Present. Showing or offering candidate resume to hiring managers to scrutinize or consider

کمپنی کا لوگو
Customer Relation Officer (CRO)
Abacus Consulting (Telenor)
نومبر ۲۰۱۲ - اکتوبر ۲۰۱۳ | Lahore, Pakistan

 To facilitate customers that are having problem using our services.
 To forward customer’s suggestions and complaints to the relevant departments.
 To check the problem on point to ensure and clarify the problem.
 Facilitate and resolution of request and complaints received through the corporate helpline
 Forwarding Complaints to the outbound for further processing and manipulation.
 To promote new promos like MNP, BYN, Telesales and Postpaid Packages

کمپنی کا لوگو
CUSTOMER CARE REPRESENTATIVE (CCR)
CUPOLA (KFC)
جنوری ۲۰۱۱ - ستمبر ۲۰۱۲ | Lahore, Pakistan

 Worked as a Senior Agent in the Project of KFC Call Center
 Handled all the clerical duties and activities of the organization like- answering phone calls and mails, completing other computer related activities, communicating with customers to understand their queries, problems and provided them the resolution accordingly.
 Highly proficient in computer operations, Strong Knowledge of MS Office (Excel, Word) and other Call Center Systems
 Act as the image maker between the organization and its public as public relation is known to always polish the image of the organization
 Ensure customer’s complaints/needs were looked into with effective solution

تعلیم

Defense Degree College (DDC)
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان جنرل سائنس, FSC (GS)‎
Mathematics, Statistics, Economic Theory
فی صد 54%
2010

پیشہ ورانہ مہارتیں

ماہر Applicant Tracking
ماہر Corporate Recruiting
ماہر Screening
ماہر Sourcing
ماہر رعاية العميل

زبانیں

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