I am working in Ufone as a senior Executive customer services and deal with the prepaid, postpaid corporate customer on helpline and fill full /resolve the their issue under the policies of Ufone.

RESPONSIBILITIES & DUTIES:
o Interface with customers to answer questions or solve problems
o Answer courteously inbound calls.
o Respond to customer inquiries.
o Generate customer interest in the services or products offered by the company.
o Provide personalized customer service by responding to the needs of the customers.
o Ensure feedback from the customer to further improve the customer services Area Of Experiences
Professional Experience
o Manage and update customer databases with the status of each customer
o Provide customers information packages on products or services.
o Build customer loyalty by follow-up of customer call’s Solutions.
o Manage mailing, correspondence and other management tasks

I worked in abacus consulting for the project of 345 prepiad helpline CFL helpline , I worked on rotation in QA Team for the evaluation of agent in the giving standards of client.
I worked as a executive in fraud department for analysis reports of call center fraud regarding client\'s requirement.
I worked as a mentoring of prepaid new haired batches in training and teach them soft skills of handling customers and customer services as well.

RESPONSIBILITIES && DUTIES::
o I worked as a point person of my assigned team by management.
o Provide personalized customer service by responding to the needs of the customers.
o Ensure feedback from the customer to further improve the customer services.
o Customer handling with professional manners and provide resolutions.
o As par assigned I worked on post paid, NPS on rotation base.
o Manage and update customer databases with the status of each customer
o Provide customers information packages on products or services.
o Build customer loyalty by follow-up of customer call’s solutions.
o Manage mailing, correspondence and other management tasks.
o Conduct session with team on sales and KPI’s.
o Team building sessions and share my experience with team on enhance of sales and quality of team or individual.

Achievements:
 3 Time CRO of the month
 2 time Fraud Ambassador
 2 time Training batch mentoring and coaching.

Quality Evaluation and Training officer:
I had been worked for 3 months as a Quality Evaluation Officer on rotation base for the project of Telenor 345 prepaid and CFL Unit as well. Make reports and analysis on quality, spot check on work codes, most frequents blow standard work codes.

I worked in TTI as an executive in customer services department and deal with the customer /Clint\'s over the call email and front desk services regarding texting testing , collect the samples for testing and hand our the reports regarding their products under the international standards like ISO ATTCC and company policy as well.
I works as a support with QA team in internal audit of customer services and full fill the company standard in the annual audit with PCSIR and Levi\'s.

RESPONSIBILITIES & DUTIES:
o Responsible for collect the samples on front desk for testing.
o Responsible for new designing, styling and sampling to attract the customers.
o Responsible for all the communication with sourcing.
o Responsible for making checklist and complete follow up of sampling program and obtaining testing from internal Lab.
o Help the PPC department in planning for Work orders
Coordinate with auditors in final audit.