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خلاصہ
An exceptional blend of Customer Services professional and Quality Assurance specialist Excelling in corporate industry since more than 6 Years. A Key Team player/ leader for various top renowned organizations. A Professional grown-up through a thorough knowledge of entry level. Possess a keen understanding of dealing and managing Customer relationship, Operational Planning, team management, training and development, Work Assignment and ensuring Daily smooth operations and deliverable. Well versed with interdepartmental relations and collaboration with services support domains i.e. Human resources, Technical Support, Operations, Admin and Accounts.
تجربہ
Quality Lead (VoIP. BPO)
Monitoring all operations that affect quality.
Performs call monitoring and provides feedback accordingly.
Provides actionable data to management as needed.
Coordinates and facilitates call calibration sessions for the Team.
Prepare reports to communicate outcomes of Quality activities with Management.
Analyze internal and external Quality reports to identify areas for improvement in the
Quality system.
Report all malfunctions to production executives to ensure immediate action.
Facilitate proactive solutions by collecting and analyzing quality data.
Review current standards and policies.
Keep records of quality reports, statistical reviews and relevant documentation.
Ensure all legal standards are met.
Communicate with external quality assurance officers during production hours.
Customer Service Executive
Making calls to Govt. Offices to verify the Customer details.
Getting required information from the Offices
After Calculation Putting the correct taxes into Clients Portal.
Estimating the future taxes w.r.t current years information.
Escalating the discrepancies to the client.
Sending Emails/Faxes and Mails to the offices to get the information.
Attending the meetings with Clients and Managements for the updates.
Making sure to maintain the Quality Standards.
