خلاصہ

A realistic person who has the required attitude, passion, drive, and energy needed to make an immediate and positive difference to any company I work for. I have the knowledge and skills in fundamental business topics that can be applied in a practical and directly manner to all business operations.
Right now I am looking for a managerial level position with a company that will not only offer exposure to a broad range of managerial activities, but will also give the opportunity to develop existing skills within a dynamic organization.

تجربہ

کمپنی کا لوگو
Payroll Specialist - Remote
Freelance
ستمبر ۲۰۲۳ - موجودہ | Lahore, Pakistan

Enter Description

کمپنی کا لوگو
Finance Executive
Tronsit
اگست ۲۰۲۳ - موجودہ | Lahore, Pakistan

Enter Description

کمپنی کا لوگو
Virtual Manager
Freelancer
ستمبر ۲۰۱۴ - موجودہ | Lahore, Pakistan

Freelance content writer started to make assignments of the students specially designed for BBA and MBA students but have diversified knowledge for the other topics as well.

کمپنی کا لوگو
Customer Relations Officer - Operations Support
Bank Alfalah Limted
مارچ ۲۰۱۸ - اگست ۲۰۲۳ | Lahore, Pakistan

Retail, AML, Audit and Compliance experience.

کمپنی کا لوگو
Relationship Executive - Consumer
TCS Private Limited
جون ۲۰۱۷ - فروری ۲۰۱۸ | Lahore, Pakistan

• Forecasting and dividing sales targets for all products/services at Express Centers.
• Managing special projects including financial services, SME accounts, sentiments etc.
• Developing strategies and planning for long-run schemes in order to achieve targets.
• Analyzing market trends, conducting gap analysis and suggesting improvements in processes.
• Identifying and developing a target pipeline and aggressive market strategies for new and commercially viable/profitable ventures/customers.
• Managing key customer accounts through regular liaison.
• Leading the relevant team and assisting in achieving set targets and ensure the provision of exceptional customer care including conflict/query resolution.
• Preparing reports and status of all major activities by providing information and statistics.
• Managing and executing other projects and activities as assigned by the Supervisor from time to time.
• Ensuring availability of booking peripherals at Express Centers.
• Encouraging team for cross-selling to achieve targets.
• Leading, motivating, and grooming team to provide superior customer services.
• Resolving conflicts and handling annoyed customers.
• Staying updated of information on market trends, conducting gap analysis and suggesting improvements in processes.
• Escalating and resolving areas of concern as raised by clients.
• Monitoring company performance against service level agreements and flagging potential issues.

کمپنی کا لوگو
Internship
Bank Alfalah Limited
جولائی ۲۰۱۵ - اگست ۲۰۱۵ | Lahore, Pakistan

• Account opening department
• Clearance department,
• Remittance department,
• Bill of exchange department.

تعلیم

Institute of Southern Punjab, Multan
ایم فل, MBA‎
Financial Accounting, Marketing Management, Research and Development
مکمل
2016
Bahauddin Zakariya University
بیچلرز, بیچلرز ان کامرس, B.Com‎
accounting, management, marketing
فی صد 90%
2013
BISE
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان جنرل سائنس, G.Sc (Maths, Stats, Economics)‎
mathematics, statistics, economics
فی صد 88%
2010
BISE
میٹرک / او لیول, سائنس, Matric In Computer Science‎
Computer Science, Chemistry, Physics
فی صد 91%
2008

پیشہ ورانہ مہارتیں

ماہر Academic Research
ماہر Adobe Illustrator
ماہر Adobe Indesign
ماہر Adobe Photoshop 
ماہر Analytical Reporting
ابتدائی Analytical Thinking
ماہر Bookkeeping Knowledge
ماہر Bookkeeping Management
متوسط Branch Accounting
ماہر Branch Banking
متوسط Branch Operations Management
ماہر Branchless Banking
متوسط Chartered Financial Analysis
ماہر Chat Support
ماہر Client Dealing
ماہر Client Follow-up
ماہر Client Relationship Management
ماہر Cold Calling
ماہر Commination Skills
ماہر Communication Skills
ماہر Communications Skills
ماہر Computer Proficient
ماہر Conflict Management
ماہر Content Blogging
ماہر Content Creation
ماہر Content Development
ماہر Content Optimization
ماہر Content Strategies
ماہر Content Writing Skills
ماہر Content Writng Skills
ماہر Coordination Skills
ماہر Copywriting Skills
ماہر Creative Design
ابتدائی Creative Writing
ماہر Credentialing Skills
ماہر Credit Analysis
ماہر Credit Risk
متوسط CRM Command
ماہر Cross cultural Teams
ماہر Customer Handling
ماہر Customer Satisfaction Management
ماہر Customer Service Skills
ماہر Customer Services
ماہر Digital Marketing
متوسط Dispatching Skills
متوسط eBanking
ابتدائی Editing
ماہر Email Campaign Handling
ماہر Email Etiquette
ماہر Email List Building

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

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