خلاصہ

I am a highly motivated and results-oriented Management Professional who brings along over 03 years of experience in Marketing, Sales, HR, banking operations, administration, and customer service. I am instrumental in formulating standard operating procedures by studying requirements, activities, and reporting formats, assessing proposals, conducting risk analysis, and supervising documents. I am well versed in exceptional ability to handle HR work in a professional manner. I have completed MBA from Fast (NUCES) and BBA (IT) from Institute of Management Sciences, BZ University, Multan.

My key skills are Marketing, Sales Management, Cross Selling, HR policies & procedures, recruitment & hiring, record keeping, knowledge management, administration, HR strategy & workforce metrics, business development, employee engagement, document control, analytical/interpersonal skills, customer service, communication skills, problem solving and Microsoft office.

Currently I am engaged with Meezan Bank Limited, as a Personal Banking Officer, where I am responsible for performing a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. Develop and strengthen professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.

پراجیکٹس

Daewoo Online Reservation System
Brand Strategy & Consumer Perceptions of Wi-Tribe
Study of The Effects of Workforce Diversity on Productivity

تجربہ

کمپنی کا لوگو
Relation Manager( Sales)
Meezan Bank Limited
مارچ ۲۰۱۷ - موجودہ | Lahore, Pakistan

• Analyze balances and sales trends to predict future performance, ensure progress, and grow revenue, by deposits, investments, and other banking products; develop key performance indicators to achieve key business objectives.
• Perform a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures.
• Manage significant challenges associated with emerging business through revenue generation on ADC products, cross sell products and average deposit and achieve the target number of calls and visits for the year 2017.
• Develop and strengthen professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department.
• Oversee branch of the business, including product sales, customer service and safety, prioritize customer issues base on branch standards as well as resolve customer concerns and account enquiries with strong verbal and negotiation skills.

کمپنی کا لوگو
Tele Sales Representative
Intersoft BPO Solutions
جنوری ۲۰۱٦ - فروری ۲۰۱۷ | Lahore, Pakistan

• Built synergy with potential or existing customers to keep them abreast with product or service using scripts, swiftly responded to all questions about products or the company.
• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Expertly submitted requests to the departments to prevent re-occurring issues and recommend improvements in the procedure. Acted as a resource in resolving customer issues by utilizing best practices in customer care.

کمپنی کا لوگو
ACADEMIC WRITER
THE WRITERS CLUB
اکتوبر ۲۰۱۴ - دسمبر ۲۰۱۵ | Lahore, Pakistan

تعلیم

ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MS/MBA‎
درجہ A
2015
Bahauddin Zakariya University
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA(IT) HONS‎
MARKETING, Human Resource Management, Information Technology
CGPA 2.7/4
2012

پیشہ ورانہ مہارتیں

ماہر 3D Creative Skills
ماہر Active & Positive Mind
ماہر Ad Designing
ماہر Answering Inquiries
ماہر Article Marketing
ماہر Banner Designing
ماہر BGM / DME
ماہر Branch Support.
ماہر Brand Management
ماہر Brand Performance Management
ماہر Branding Skills
متوسط Campaign Building
متوسط Client Followup
متوسط Client Profiling
ماہر Closing Sales
ماہر Conservation Awareness
ابتدائی Content Development
ماہر Counter Billing
ماہر Creative Abilities
ماہر CRM Command
ماہر Cross-Cultural Communication Skills
ماہر Customer Relationship Management
ماہر Customer Service =
ماہر Excellence Standard
ماہر Excellent Communication
ماہر Excellent English
ماہر Excellent Oral And Written Communication
ماہر Executive Presentation Skills
ماہر Good Comunication Skills
ماہر Good Personality
ماہر Good Selling Skills
ماہر Handling Assignments
متوسط Individuals / Consumers
ماہر Inspections Implementation
متوسط Lead in
ماہر Market Planning and Execution
ماہر Negotiation Skills
متوسط Nutrition Management:
ماہر Oral Written and Communication
ماہر Organization And Planning Skills
ماہر Organization Skills
ماہر Purchase Management
ماہر Record Keeping
ماہر Relation Building
ماہر Relations Management
ماہر Relationship Management
ماہر Relationship Planning
ماہر Reporting Writing
متوسط Retail Products Knowldge
ماہر Sales Proposals

زبانیں

ماہر اردو
ماہر انگریزی