I am a highly motivated and results-oriented Management Professional who brings along over 03 years of experience in Marketing, Sales, HR, banking operations, administration, and customer service. I am instrumental in formulating standard operating procedures by studying requirements, activities, and reporting formats, assessing proposals, conducting risk analysis, and supervising documents. I am well versed in exceptional ability to handle HR work in a professional manner. I have completed MBA from Fast (NUCES) and BBA (IT) from Institute of Management Sciences, BZ University, Multan.
My key skills are Marketing, Sales Management, Cross Selling, HR policies & procedures, recruitment & hiring, record keeping, knowledge management, administration, HR strategy & workforce metrics, business development, employee engagement, document control, analytical/interpersonal skills, customer service, communication skills, problem solving and Microsoft office.
Currently I am engaged with Meezan Bank Limited, as a Personal Banking Officer, where I am responsible for performing a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. Develop and strengthen professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
• Analyze balances and sales trends to predict future performance, ensure progress, and grow revenue, by deposits, investments, and other banking products; develop key performance indicators to achieve key business objectives.
• Perform a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures.
• Manage significant challenges associated with emerging business through revenue generation on ADC products, cross sell products and average deposit and achieve the target number of calls and visits for the year 2017.
• Develop and strengthen professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department.
• Oversee branch of the business, including product sales, customer service and safety, prioritize customer issues base on branch standards as well as resolve customer concerns and account enquiries with strong verbal and negotiation skills.
• Built synergy with potential or existing customers to keep them abreast with product or service using scripts, swiftly responded to all questions about products or the company.
• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Expertly submitted requests to the departments to prevent re-occurring issues and recommend improvements in the procedure. Acted as a resource in resolving customer issues by utilizing best practices in customer care.