Provide L2 & L3 support to Punjab Saaf Pani Company (PSPC) Cisco LAN WAN, UC Collaboration, Telepresence and Microsoft Servers Deployment.
Provide L2 & L3 support in the arena of Unified Communications/Collaborations & Networking from Wateen Telecom to one of largest deployment of UC,UCCX&UCCE Collaboration in MCB Islamic Bank, Punjab Information Technology board & Wateen IPCC.
Provide L2 & L3 support to 11 sites of Punjab Prisons foundation VOIP project Bicom System based.
Responsible for planning, designing & upgrading of Cisco Unified Communications Products Suite deployed at MCB-Islamic & PITB.
Responsible for L2 & L3 support for the UC products such as CUCM, CUC, IM & P, UCCX,UCCE, Voice Gateways, Expressway C&E, AQM, WFM, CUIC Cisco Telepresence, SIP&PRI Trunk, Video Conferencing, IP Phones, Jabber, Cisco Fiennes.
Installation, Maintenance, Configuration and Troubleshooting of Cisco Switches (CAT- C3560, C3750, C4500, C6500). Cisco ISR Router (4351, 4451, 4321, 3825) . Microtik Router, Ubiquity, Cisco and TP-Link wireless AP and Wireless controller.Installation and maintenance Windows 2012, TMG Server, PFSense, DHCP, DNS,IP PABX ,NAS and IP cameras.
Write security impact analysis & change management documents for any new setup including upgrade/migration or patching Mentoring and training junior engineers. Remote support within Service Level Agreements (SLAB) to resolve client incidents, perform root-cause analysis and adhere to any related processes such as change Management. Liaise with Cisco TAC engineers on few specific issues to get quick engineering fix.
Presale team coordination for designing LLD, HLD, and NRFU for final solution.
Management and troubleshooting Cisco Routing & Switching nad Voice gateways and devices.
Carry out Changes and Modification in Configuration of different IPT Components according to requirement of customer need for enhancement of smooth operation, Expansion and Up-gradation of IPT network.

Administration and management of Cisco Call Manager, Cisco Unity connection, Cisco IM-Presence Cisco Jabber ,CME,Cisco IVR, Cisco Voice Gateways
Hands on Experience with Access Gateways AS5300, AS5400
Hands on Experience with Cisco Catalyst switches 45xx
Contact Center Planning, Design and Implementation
Troubleshooting IP Telephony issues
Configuring IPT devices as per client\'s requirements.
Responsible for server data backup, including monitoring end-user backups, automatic backup routines,
IP Monitor network monitoring software
Deploy servers on VMware
Configure Outbound agent based Campaign.
Worked on labs in implementing, simulating and testing of various LAN/WAN scenarios.
Designed, installed and configured fully redundant hierarchical network with 3825, 2800 series cisco routers, 3750 and 3760 Cisco switches.
Configured and troubleshoot VLAN, VTP, STP and Trunks.
Utilized variety of Cisco and 3Com gears at Core and Distribution layer, routing protocols configured including EIGRP, OSPF and BGP, provided Redundancy using HSRP
Configured and provided connectivity.
Documented the design, implementation and troubleshooting procedures.

Environment: Cisco 3825, 2821, 2811 series Routers and catalyst 3760,3750, EIGRP, OSPF, HSRP, BGP.