Experienced Administration with a demonstrated history of working in the customer services & Administration. Skilled in Microsoft Word, Communication, Customer Relationship Management (CRM), Management, and Teamwork. Strong sales professional with a Graphic Designing focused in Graphic Design from Virtual University of Pakistan.
Enter Description
Assign duty roster front desk Officers.
Manage reception, greet and receive guest &keep record of all movement of the staff and guests.
Providing support related to administrative tasks including keeping up-to-date inventory with minimum reorder level for both IT and Printing/publications store.
Knowledge of office and administrative practices and principles.
Provides administrative support to ensure efficient operation of office.
Carries out administrative duties such as filing,typing, copying, binding, scanning etc.
Maintains and share regular inventory reports and create a digital database of all logistic activities.
While maintaining an inventory system of all incoming and outgoing shipments, consignment,dispatches including of site upgradation and seed supplies.
Responsible for troubleshooting and handling requests for printing, photocopying,mailing, courier-related services, routine email,
scheduling meetings, telephonic and reception-related tasks.
Moving existing operating hardware andreinstalling it at different locations.
Provides citizen additional information or explains services
Completes supporting paperwork and data entry as required
Accurately captures customer information
Tactfully handles stressful interactions with the public.
Maintain excel sheet of different services & data entry.
Providing help and advice to customers using organization\'s products or services.
Communicating courteously with customers by telephone, email, letter and face to face.
Improving customer service procedures, policies and standards for your organisation or department.
Meeting with other managers to discuss possible improvements to customer service Training staff to deliver a high standard of customer service.
Learning about organization\'s products or services and keeping up to date with changes.
Finding ways to measure customer satisfaction and improve services.
Managing a team of customer services staff Handling face-to-face inquiries from customers.
Dealing all matters of customer satisfaction.
Handling complaint effectively.
Direct Selling Fully aware of Warid software and applications.
Manage Reporting and Correspondence.
Documentation handling and record keeping.
Fully aware of Warid new software TABS 7
Greet, register, and assign rooms to guests of hotels.
Compute bills, collect payments, and make change for guests.
Perform simple bookkeeping activities, such as balancing cash accounts.
Review accounts and charges with guests during the check out process.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.