i'm highly motivated and energetic in my field of finance. i can do several task in my field with the passage of time. for my better work performance and intelligence need a platform to prove my abilities to work for the success of the organization and my self.
Monitoring of ATM and POS related disputes and ensure timely submission of resolution
Dispute Resolution & Chargeback Officer
Monitoring & Maintenance of Case logs of Issuer Complaints related to ATM, IBFT and UBPS from CMS and CCU and sending claims to member banks on SDRS (Switch Dispute Resolution System.
Follow-up & resolution of issuer cases from member bank as per SBP directives.
Supervision for closing of complaints against member bank.
Daily preparation of Issuer Voucher for crediting customer accounts.
Checking & finalizing Issuer Voucher on daily basis.
Preparation, re-validation & sending of credit advice to branches.
Resolution of Issuer Complaints against Member Bank in CMS and CCU.
Resolution of CMS claims of ATM cash withdrawal of Intra Bank & its logging in case log.
Ensure that customers disputes/FIU/FIs cases are timely acknowledged.
Retrieval Request/Chargeback/Re-presentment are timely initiated and rest of the chargeback processes (as per card schemes) are timely followed with relevant offices.
Prepare a Retrieval Request/Chargeback letters (for Local MasterCard acquirer)
Prepare a merchant letter for Retrieval, Chargeback & deduction
Maintenance of in-house dispute handling database
Completely aware of Visa Card, Master Card, Cup Card & PayPak card policy updates.
Correspondence with relevant unit i-e Call Center/FIU/FIs/Branches/Processing Bank/ADC/Wemsol (Keenu)/AFS/CUP etc. on important issues according to given guidelines
Analyze and taking action on fulfillment against & favor of customer
Complaint resolution process has to be followed on all assigned complaints
Prepare a financial voucher of dispute cases for necessary posting by Finance/ Branches
Ensure that Temporary / Financial Credit is posted to customers credit card account.