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خلاصہ
Over 9 years of experience in managing IT operations particularly Services, Security, Data Center, and System Administration fields in different retail and corporate environments.
Created curriculum to train support teams in all prior positions.
Technical lead for the support team.
Results Oriented, Driven Customer Solution.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Team build from local to Global levels.
Excellent customer / IT support organization and communication skills.
Management of how to position technical solutions that address Customer business concerns.
Established procedures for support where roadblocks appeared by thinking out of the box.
پراجیکٹس
تجربہ
System Analyst
Network & Systems Administrator
Principle Infrastructure Engineer
Senior Infrastructure Engineer
• Managing and administering the FTP server and its users regarding the file permissions on FTP.
• Monitoring of client application & DB servers regarding performance and their issues.
• Create, configure and maintain host & virtual machines using VMware vSphere.
• Monitoring hardware performance of running physical and VM servers for more than 1400 nodes.
• Managing, planning and deploying new policies and strategies of 30+ host ESX servers.
• Perform a weekly backup of VMs (when required).
• Maintain the Virtual Infrastructure Server’s H/W projection of current & upcoming project based VMs quarterly and perform creation and deletion accordingly.
• Document all system operations, configurations, upgrades, processes, procedures of installation, implementation and testing.
• Vendor coordination for warranty claims, procurement & preventive maintenance services contract.
• SQL Server & Oracle database creation to perform basic level administration for clients.
• Oracle RAC deployment on Linux with oracle 11G R2 on high end environments for clients.
• MSMQ & SQL cluster deployment on windows server 2012 for clients.
• Installing & administering the SharePoint server for NetSol’s internal Project.
• Managing and configuring cloud service of Amazon AWS Linux based Web Server (NetSol’s Internal Project).
• Application publishing over Citrix XENAPP Server 6.5 for clients.
• Hands on experience to manage the AD, DNS, DHCP, WDS, and Raid methodologies for windows server 2012 and 2008 & Red Hat / CentOS Linux on Dell / HP hardware.
Junior Network Engineer
• Proactive monitoring and support of all IT devices across the Corporate network is carried out in an efficient way, so as to minimize incidents and provide maximum availability of systems and applications to the business.
• Ensure that the necessary inputs are made available to other teams for efficient planning of capacity and availability of systems as well as networks across the Corporate Network.
• Responsible for the provision of IT infrastructure services including desktop applications,
Local area networks, IT security and telecommunications.
• Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements.
• Reduce IT operational risks to an acceptable level by identifying and classifying risks, defining and implementing mitigation actions that have support from IT Infrastructure Management and IT Strategy & IT Architecture. Monitor progress of mitigation actions taking corrective measures where required.
• Drive industry best practice research with the aim to continuously improve planning and managing of operational budget so that all activities are carried out maximize productivity and enable cost efficiency.
• Plan, design, own and execute measures to improve the first level fault resolution objective of the Technical Operations Center.
• Perform server installation, window installation, domain migration and other software packages.
• Perform tasks including resolve troubleshooting, user support, file sharing, printer sharing.
• Outlook configuration.
• Perform IT hardware and software maintenance procedures.
• Perform data Centre operations network systems operation.
