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概要
Dedicated Sales and Customer Service Representative, passionate and skilled in customer care, support and logistics. Proficient in responding to customer complaints and finding solutions, customer request management, and providing product analysis for customers. Specialize in facilitating customer satisfaction by connecting and communicating fluidly.
Repeatedly Top performer nationwide of my KPI's among hundreds of contact center employees, became trusted and relocated to Business Center to facilitate walk-in clients, at business center with in four month I succeeded to hold Focal Point position.
I always achieved my sale targets and contribute to accomplish nationwide company’s monthly sale ambitions, due to my superlative performance received appreciation from HOD.
工作经历
Business Development Officer
Maintain positive image of the company to public.
Maintain Good PR with business community.
Tracking progress of assign partner sites.
Generating corporate leads.
Suggest policies for increasing corporate lead conversion rate.
Sales & Customer Support Executive
To interact with walk in customers and to contribute towards achieving new sales, complaint handling, service request, up-selling and cross selling targets ensuring compliance to the company guidelines. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company and explain these to the customer as per requirement in accordance with the established Customer. Handling Standards Operating Procedures, ensuring compliance of all company directives. To perform the role of Floor Greeter as and when assigned by the service Center in charge. To ensure proper closing at shift end in terms of monetary and inventory reconciliation, documentation completion. To act as a focal point for managing the operations of Service Center in the absence of service Center in-charge. Handle customer queries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs.
Developing strategies for growing partners and corporate customers, Generating and converting corporate leads, Maintaining positive image of the company to Public.
HR executive
Worked on employee’s files management.
Create employees Job Descriptions based on their job related tasks.
Review and implement of performance appraisal process.
Devise and reviewed amendments in company HR policies / Procedures and approving from Manager HR.
Assist, Manager HR during employee recruitment and selection.
Maintain the Time, Attendance.
Assess the Training needs, and facilitate training programs accordingly.
Network Administrator
As a Network and computer systems administrator i have been responsible for the day-to-day operation of Computer networks. To organize, install, and support an organization's computer systems, including local area networks (LANs), network segments, intra-nets, and other data communication systems.
