Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
I want to achieve my goals, targets and have a great wish to brighten my career to work hard punctually and regular to be honest and sincere for the development, prosperity and smooth functioning of the organization with satisfaction and cooperation of the colleagues under the guidance of my superiors in a healthy environment.
تجربہ
Quality Assurance Customer Retail
Major Projects Campaigns: Gull Ahmed, Orient, Chase up, Miaasa etc etc.
Determines quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to service representatives on new products.
Verifies results by measuring skills in use of scripts, product knowledge and service ability greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
Evaluates weekly call booster with marking.
Provides feedback by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
Team Manager
Major Projects Campaigns: Gull Ahmed, Orient, Chase up, Miaasa, IFG, PK Cables etc etc.
Management skills can be defined as certain attributes or abilities that an executive should possess in order to fulfil specific tasks in an organization. They include the capacity to perform executive duties in an organization while avoiding crisis situations and promptly solving problems when they occur. Management skills can be developed through learning and practical experience as a manager. The skills help the manager to relate with their fellow co-workers and know how to deal well with their subordinates, which allows for the easy flow of activities in the organization.
Technical Skills
Conceptual Skills
Human or Interpersonal Skills
Planning
Communication
Decision-making
Delegation
Problem-solving
Motivating
Bottom Line
Additional Resources
Customer Service Officer
Responsibilities as a CSR to take inbound calls.
Troubleshot problem, forward queries to concern and related department via email and CRM.
Make customer satisfy to avoid low sales ratio.
Make customer realize feel and comfortable.
Quality Assurance Coordinator
Major Projects Campaigns: Burger Lab, Johnny Rocket & Cinepax.
Determines quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to service representatives on new products.
Verifies results by measuring skills in use of scripts, product knowledge and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
Evaluates Weekly Call Booster with marking.
Provides feedback by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
Customer Service Representative
As a Business Development Executive (Region: Pakistan)
Supervisor (Data Entry Section)
Responsibilities as a Supervisor to look after all DEO, manage their shift timing.
Double check their entries, daily report to manager.
Customer Service Representative
Responsibilities as a CSR to take inbound calls.
Troubleshot problem, forward queries to concern and related department via email and CRM.
Make customer satisfy to avoid low sales ratio.
Make customer realize feel and comfortable.
