خلاصہ

Well Looking for an opportunity in a reputable organization that offers learning opportunities in a competitive environment which appreciates the dedicated performance of an individual & in turn can make significant and profitable growth towards the organization. I am highly motivated confident and committed individual. I enjoy a challenge and my enthusiastic to my work along with my sense of humor and commitment of detail ensure. I am composed and calm when under pressure. I have great capacity to learn and thrive as an individual as in team environment.

تجربہ

کمپنی کا لوگو
Customer Services Officer
Silk Bank
مارچ ۲۰۲۳ - موجودہ | Peshawar, Pakistan

Deliver qualitative services to customers.Promote bank products and services.Build customer relationships.Maintain and manage existing accounts.Capture new accounts.Respond to customer inquiries and resolve.Maintain customer database and update periodically.Assist customers in depositing and withdrawing cash.Refer complex issues to the management.Ensure best practices in rendering services to customers.

کمپنی کا لوگو
Assistant Relationship Manager
Silk Bank
جون ۲۰۲۲ - مارچ ۲۰۲۳ | Mardan, Pakistan

Developing and sustaining solid relationships with company stakeholders and customers.Analyzing customer feedback data to determine whether customers are satisfied with company products and services.Recruiting, training, and guiding business development staff.Providing insight into product development and competitive positioning.Analyzing financial data and developing effective strategies to reduce business costs and increase company profits.Conducting market research to identify new business opportunities.Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.Meeting with potential investors to present company offerings and negotiate business deals.

کمپنی کا لوگو
Field Assistant
United Nations Development Program ( UNDP )
اگست ۲۰۲۱ - اپریل ۲۰۲۲ | Orakzai, Pakistan

Coordinate field staff and planning of their activities (community mobilizers) regarding Cash for Work, trainings, distributions, stakeholder meetings, etc.Supervise and coordinate field activities (e.g. distributions of assets, trainings, etc.)Assist the Project coordinator with information needed for project reportingUnder the guidance of the Project Coordinator, ensure full and transparent communication with the target communities and beneficiaries regarding the objectives of the project, beneficiary selection criteria, and Community Feedback and Response MechanismSupport the Project Coordinator in engagement with stakeholders (e.g. government offices, Community and beneficiary representatives, consultants, etc.)Under the supervision of the Project Coordinator, provide information necessary for other departments to ensure the smooth operation of this project (especially Logistics, Finance, and Administration)Track the progress achieved in project implementation and bring all emerging issues, delays or challenges to the attention of the Project Coordinator as soon as possibleSupervise and (if needed) advise field staff to ensure that project implementation is in line with Core Humanitarian Principles, PIN Code of ConductPrepare, collect and archive field level documents (e.g. signed MoUs with beneficiaries) as appropriate throughout the course of project implementationEffectively prioritize tasks and seek guidance from the Project Coordinator

کمپنی کا لوگو
Customer Services Officer
Bus Rapid Transit ( BRT )
جنوری ۲۰۲۱ - مئی ۲۰۲۱ | Peshawar, Pakistan

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

کمپنی کا لوگو
Youth Ambassador / Local Government Ambassador
United Nations Developed Program ( UNDP )
دسمبر ۲۰۱۹ - اکتوبر ۲۰۲۰ | Bajaur, Pakistan

A community ambassador is responsible for connecting members of the local community with the programs offered by a charitable organization or public service office. In this career, your job duties include leading the community outreach team, working as the face to the general public, and developing positive relationships with the community at large. You may operate as a team member of an outreach department or as a single ambassador. The qualifications needed for a career as a community ambassador include a high school diploma or GED certificate. However, many employers prefer a bachelors degree in the social sciences. You also need strong organizational skills and a passion for helping others. Experience in outreach or community building is also beneficial in finding a job opportunity

کمپنی کا لوگو
HR Officer
Unisa Pharma Private Limited
ستمبر ۲۰۱۷ - اکتوبر ۲۰۱۹ | Akhora Khattak, Pakistan

Recruiting and interviewing potential applicants on experience, skills, and education
Drawing up plans for future personnel hiring procedures and goals
Performing administrative tasks
Overseeing employee health and safety procedures
Organizing and managing new employee orientation, on-boarding, and training programs
Updating job requirements when needed
Contacting applicants references
Performing criminal background checks required by company
Explaining and providing information on employee benefits, programs, and education
Advising on company benefit needs or evaluating benefit contract bids
Covering all legal compliance for human resource federal and state requirements
Maintaining employee records and paperwork
Answering employee questions and addressing employee concerns with company
Reviewing procedures for employee safety, welfare, wellness and health
Representing employer in community and recruiting events
Overseeing social event

کمپنی کا لوگو
Social Organizer
Benazir Income Support Program
جون ۲۰۱۷ - جولائی ۲۰۱۷ | Nowshera, Pakistan

To approve budget of the Program prepared by BISP Management

To take decisions on the financial aspects of the program submitted by the Management

To monitor the program in a transparent manner

To make regulations and approve policies and manuals

To approve eligibility criteria for financial assistance under the program and

To present annual progress reports to the Council and consider its recommendations

کمپنی کا لوگو
Community Health Mentor (CHM)
Sub National Governance Program (Sng)
جنوری ۲۰۱٦ - مئی ۲۰۱۷ | Bunner, Pakistan

Establish linkage between health facility and patients/ community

Monitor patients (compliance with treatment and behavior and lifestyle change)

Support organizing community events

Support organizing outreach camps

Coordinate patient follow-up

Coordinate availability of project supplies in the field

Organizing and managing district/ facility meetings

Data entry of field activities

Participate in baseline and end line assessment

Support in organizing trainings and participate in training events

Collect and consolidate field, health facility and district level project data.

کمپنی کا لوگو
Social Organizer
United Nations World Food Program (WFP)
جون ۲۰۱۵ - دسمبر ۲۰۱۵ | Peshawar, Pakistan

Develop strategy of community interaction and hold first dialogues meetings with the communities.

To work with the community to ensure that they are responding to identified needs and have the full participation of the community.

To establish and maintain contact with Food Distribution Committees (FDCs) on regular bases.

To prepare Monthly Distribution Plan in collaboration with Food Distribution Committees.

To organize and conduct meeting with the community.

To assist Distribution Officer for preparing case studies on successful events.

Weekly reporting on progress.

Liaise and work with community groups and projects to ensure accountability and best use of project resources

کمپنی کا لوگو
Computer Operator
Europeon Commission Project
نومبر ۲۰۱۳ - جنوری ۲۰۱۵ | Islamabad, Pakistan

Determines sequence of operations by studying production schedule.
Prepares equipment for operations by accessing software in computer loading paper into printers and plotters preparing for output.
Starts operations by entering commands.
Maintains operations by monitoring error and stoppage messages observing peripheral equipment entering commands to correct errors and stoppages reloading paper making adjustments in process notifying supervisor for additional resources.
Documents problems and actions by completing production logs.
Resolves user problems by answering questions and requests.
Ensures operation of equipment by completing preventive maintenance requirements and tests following manufacturer's instructions troubleshooting malfunctions calling for repairs maintaining equipment inventories evaluating new equipment and techniques.
Maintains supplies inventory by checking stock to determine inventory level anticipating needed supplies placing and expediting orders for supplies verifying receipt of supplies.
Maintains client confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.

کمپنی کا لوگو
Field Monitor
United Nations World Food Program (WFP)
ستمبر ۲۰۱۱ - دسمبر ۲۰۱۲ | Mohmand, Pakistan

Collaborate and monitor the implementation of the assistance program at the local level, in close collaboration with the implementing partners

Monitor and review the overall commodity movements such as food deliveries, storage, transport and distribution at the site and verify if the amounts received have been properly recorded, damaged or suspected to be damaged

Oversee the efficient distribution of food items at the site and ensure proper distribution of entitlements and verify appropriate entitlements are distributed and provide feedback to Field Officers and others on the distribution

Assist on the conduct of regular meetings of refugee leaders and cooperating partners on the commodity pipeline, distribution arrangements, food entitlements and other relevant issues

Support in the implementation of the WFP plan of action, review achievement and constraints and provide feedback accordingly

Support the WFP Officer and implementing partners in encouraging womens access to economic skills development and sensitizing public opinion on gender issues and gender focused activities

Report periodically to the WFP Officer on relevant events regarding food management, distribution and other related issues

Identify any apparent issues in the program and report them to the appropriate personnel

Oversee, mentor and supervise and train other personnel as appropriate

Perform any other related duties as assigned by the Senior Program Assistant.

کمپنی کا لوگو
Social Organizer and Field Monitor
United Nations World Food Program (WFP)
مئی ۲۰۱۱ - اگست ۲۰۱۱ | Nowshera, Pakistan

Planning of the social organization in consultation with the project staff under the supervision of the monitoring officer and Project manager Food Security.

Complete understanding of the project and its implementation strategy

Identification and selection of the targeted villages in each UC as per set criteria being given by the PM or Monitoring officer.

Initial contact with the target communities for the introduction of the Project and informing the communities of the social organization strategy of the Project.

Establishment of the Village Committees (VC) inthe targeted villages as per Standard Operating Procedures (SOP)

Training of VC members in the Community management skills such as record keeping etc.

Maintenance of the record of the VC by the VC members in the desired form.

Door to door assessment and identification of the beneficiaries for each component of the project as per SOPs.

Finalization of the beneficiaries through active involvement of the VC members.

Regular field visits and conduct the community meetings frequently.

Under the direct supervision of the Project manager, he/she will perform community mobilization activities at community level in accordance with the culture and norms of the target population.

Conflict resolution if faced during the project implementation among the beneficiaries on the project activities through social conflict resolution process.

Monitor all the project activities being carried out by the VC members and will reflect them in their daily reports which will be submitted to Monitoring Officer and Project Manager Food Security.

Acting as bridge between community members and the project staff such as Agriculture Officer and Project Manager.
Collect data as required by the program as per formats being issued to them from time to time by the management staff.

تعلیم

Great Learning Academy
مختصر کورس, Short Course In Supply Chain Management‎
Supply Chain Management
مکمل
2022
Great Learning Academy
مختصر کورس, Short Course In Operation Management‎
Operation Management
مکمل
2022
Great Learning Academy
مختصر کورس, Short Course In Project Management‎
Project Management
مکمل
2022
alison
ڈپلوما, Diploma in Human Resources Management‎
Human resources Management, HR
مکمل
2021
Peshawar University
بیچلرز, بیچلرز ان سائنس, Bachelor's in Computer Science, Statistics, Mathematics‎
Computer Science
فی صد 55%
2012

پیشہ ورانہ مہارتیں

ماہر Analytical
ماہر Answering Inquiries
ماہر Banking
ماہر Business Sense
متوسط C#
ماہر Computer Literacy
ماہر Computer Proficient
ماہر Conversation Awareness
ماہر Cooordination Skills
متوسط Critical Thinking
ماہر Customer Service Skills
ماہر Data Comparison
ماہر Data Entry
ماہر Data Understanding
ماہر English Speaking Listening Skills
ماہر Good class management.Good class reporting.Flexible and quick learnerUnder take responsibili
متوسط Microsoft SQL Server
ماہر Monitoring
ماہر Negotiation Skills
ماہر Operations Coordination
ماہر Organization Planning
ماہر Out-Bound Calling
متوسط Power BI
ماہر PR Campaign Management
ماہر Report Writing Skills
ماہر Requirements Gathering
ماہر Result Orientation
ماہر Security Principles
متوسط SQL
ماہر Store Knowledge
ماہر Strategic Advisor
ماہر Strategic Human Resources Leadership
متوسط Strong Business Acumen
ماہر Team Oriented
ماہر Technology Oriented
ماہر Tracking System Monitoring
متوسط Transaction Record Management

زبانیں

ماہر پشتو
ماہر اردو
ماہر انگریزی

Taimur آپکے جاننے والے

Shahida Kazmi
Free Lance