خلاصہ

Ability to manage property operations across multiple departments and disciplines.
A qualified, experienced and dedicated hospitality / retail management professional.
Self-motivated individual having led, directed and trained junior to supervisor level staff.
Strong customer focus with a work ethic underpinned with team spirit, performance and development.
Organized professional with time management, communication and cultural skills in hospitality

تجربہ

کمپنی کا لوگو
Zonal Head
Swift Property Management Services
جون ۲۰۱٦ - موجودہ | Karachi, Pakistan

Responsible for smooth operation of the projects.
Responsible for the performance of different departments.
Supervise/ orientation/ Training Staff.
Organizes and facilitates the housekeeping process.
Daily allocation of area and deep cleaning tasks to team members.
Checks and inventory daily supply.
Ensures that the entire operation is performed as per the laid down standards.
To organize immediately the clients needs under intimation to Operation Manager.
Manage client requests, including VIP amenities and communicating them to the relevant team members.
Achieve positive outcomes from client queries in a timely and efficient manner.
Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department.
Assist Department Heads with training requirements.
Represent the needs of the team to others projects.
Comply with facility security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships.
Attendance of projects and janitors.
Analys Budget housekeeping

کمپنی کا لوگو
Housekeeping supervisor
Global Emirates Service Co. L.L.C.
جون ۲۰۱۳ - اپریل ۲۰۱٦ | Abu Dhabi, United Arab Emirates

Responsible for smooth operation of the camp.
Responsible for the performance of different departments.
Supervise/ orientation/ Training Staff.
Organizes and facilitates the camp process.
Daily allocation of rooms and deep cleaning tasks to team members.
Checks the occupied and departure rooms, giving special attention to guest needs.
Ensures that the entire operation is performed as per the laid down standards.
To organize immediately the guest needs under intimation to Operation Manager and Camp Boss.
Manage guest requests, including VIP amenities and communicating them to the relevant team members.
Achieve positive outcomes from guest queries in a timely and efficient manner.
Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department.
Assist Department Heads with training requirements.
Represent the needs of the team to others in the camp.
Comply with camp security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships.

کمپنی کا لوگو
Crew Trainer
McDonalds (LONDON - UK)
اپریل ۲۰۱۰ - جولائی ۲۰۱۲ | Greater London, United Kingdom

کمپنی کا لوگو
Guest Service Officer
Sarawan Hotel Karachi
جنوری ۲۰۰۹ - فروری ۲۰۱۰ | Karachi, Pakistan

Checking/ Check Out
Handling Guest Complaint
Telephone
Reservation

کمپنی کا لوگو
Housekeeping Supervisor
Marriott Hotel Karachi
اپریل ۲۰۰۷ - نومبر ۲۰۰۷ | Karachi, Pakistan

Inspect Room Cleaning
Assign Duties
Maintain pepper work

تعلیم

ڈپلوما, Hotel Front Office Management Diploma‎
Front Office and Housekeeping
مکمل
2007
Board of Intermediate Education Karachi
انٹرمیڈیٹ / اے لیول, , Fundamental of Science‎
Science
درجہ B
2005
Board Of Secondary Education Karachi
میٹرک / او لیول, , SSC‎
Science
درجہ B
2003

پیشہ ورانہ مہارتیں

5+ سال Ceaning
ایک سال سے کمClient Dealing (on-site)
ایک سال سے کمDealing Labour Issues
ایک سال سے کمMan-Power Supply
ایک سال سے کمOperations
5+ سال Should have any certification in Hospitality
3 سال Skill Training

زبانیں

متوسط انگریزی