خلاصہ

Ability to manage property operations across multiple departments and disciplines.
A qualified, experienced and dedicated hospitality / retail management professional.
Self-motivated individual having led, directed and trained junior to supervisor level staff.
Strong customer focus with a work ethic underpinned with team spirit, performance and development.
Organized professional with time management, communication and cultural skills in hospitality

تجربہ

کمپنی کا لوگو
Assisted Living & Facility Manager
Universal Brushwares Pvt Ltd
اکتوبر ۲۰۲۱ - موجودہ | Karachi, Pakistan

Good relationships and contractual obligations with all Private & Government Sector, and returning customer clients.
Responsible for overseeing the smooth running of HR and administrative tasks for the Facility
Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
Receives and resolved or assists the management in resolving residence complaints.
Responsible for selecting or assisting in the selection of assisted living facility staff and in charge of processing all new hire paper works.
Responsible for reviewing employee performance and conducts personnel actions such as disciplinary actions and terminations.
Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing etc.
Responsible for determining who is admitted into an assisted living facility.
Responsible for making sure that those under assisted living care are receiving the care they are supposed to receive.
Responsible for enforcing full compliance to assisted living facility’s operating controls, SOP’s, policies, procedures and service standards.
Ensures the objectives and goals of the individual and property owners work together to achieve brand positioning and success.
Responsible for performing daily, weekly and monthly property inspections.
Ensures property, grounds, physical plant and work areas maintained to standard.
Builds strong working relationships and communications with assisted living facility staff to ensure maximum operating effectiveness and fulfilment of special event need.
Responsible for Monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to Directors.
Audits on par stock on all areas to make sure that all required Assisted living facility supplies are ordered and stocked in advance of need.
Performs sudden facility audits.
Responsible for providing effective leadership to assisted living facility team members.
Show capacity to perform other duties as assigned by the management.
Identifies the developmental needs of assisted living facility staff and provide coaching, mentoring to improve their knowledge or skills as required.
Keep log for Vehicle (Maintenance, Service e.t.c).

کمپنی کا لوگو
Zonal Head
Swift Property Management Services
جون ۲۰۱٦ - ستمبر ۲۰۲۱ | Karachi, Pakistan

Responsible for smooth operation of the projects.
Responsible for the performance of different departments.
Supervise/ orientation/ Training Staff.
Organizes and facilitates the housekeeping process.
Daily allocation of area and deep cleaning tasks to team members.
Checks and inventory daily supply.
Ensures that the entire operation is performed as per the laid down standards.
To organize immediately the clients needs under intimation to Operation Manager.
Manage client requests, including VIP amenities and communicating them to the relevant team members.
Achieve positive outcomes from client queries in a timely and efficient manner.
Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department.
Assist Department Heads with training requirements.
Represent the needs of the team to others projects.
Comply with facility security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships.
Attendance of projects and janitors.
Analys Budget housekeeping

کمپنی کا لوگو
Housekeeping supervisor
Global Emirates Service Co. L.L.C.
جون ۲۰۱۳ - اپریل ۲۰۱٦ | Abu Dhabi, United Arab Emirates

Responsible for smooth operation of the camp.
Responsible for the performance of different departments.
Supervise/ orientation/ Training Staff.
Organizes and facilitates the camp process.
Daily allocation of rooms and deep cleaning tasks to team members.
Checks the occupied and departure rooms, giving special attention to guest needs.
Ensures that the entire operation is performed as per the laid down standards.
To organize immediately the guest needs under intimation to Operation Manager and Camp Boss.
Manage guest requests, including VIP amenities and communicating them to the relevant team members.
Achieve positive outcomes from guest queries in a timely and efficient manner.
Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department.
Assist Department Heads with training requirements.
Represent the needs of the team to others in the camp.
Comply with camp security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships.

کمپنی کا لوگو
Crew Trainer
McDonalds (LONDON - UK)
اپریل ۲۰۱۰ - جولائی ۲۰۱۲ | Greater London, United Kingdom

کمپنی کا لوگو
Guest Service Officer
Sarawan Hotel Karachi
جنوری ۲۰۰۹ - فروری ۲۰۱۰ | Karachi, Pakistan

Checking/ Check Out
Handling Guest Complaint
Telephone
Reservation

کمپنی کا لوگو
Housekeeping Supervisor
Marriott Hotel Karachi
اپریل ۲۰۰۷ - نومبر ۲۰۰۷ | Karachi, Pakistan

Inspect Room Cleaning
Assign Duties
Maintain pepper work

تعلیم

Allama Iqbal Open University (AIOU)
انٹرمیڈیٹ / اے لیول, , ICOM‎
Accounting
درجہ B
2021
ڈپلوما, Hotel Front Office Management Diploma‎
Front Office and Housekeeping
مکمل
2007
Board Of Secondary Education Karachi
میٹرک / او لیول, , SSC‎
Science
درجہ B
2003

پیشہ ورانہ مہارتیں

ماہر Ceaning
متوسط Client Dealing (on-site)
ماہر Dealing Labour Issues
متوسط Man-Power Supply
ماہر Operations Development
ماہر Should have any certification in Hospitality
ماہر Skill Training

زبانیں

متوسط انگریزی