خلاصہ

Enthusiastic customer service professional with 6 years’ extensive and diverse experience in the field. Highly skilled in contacting with clients & business partners by using inbound, outbound and nonvoice platforms. Securing a career in administration tasks, revenue management in a reputed organization, which appreciates the hardworking and professional approach in order to utilize my knowledge, skills & expertise for the organization growth objectives and develop my professional career in the related field.

پراجیکٹس

Senior Reliability Officer
Email Support Executive
Customer Support Representative
Customer Support Officer

تجربہ

کمپنی کا لوگو
Senior Reliability Officer
Abacus Consulting
اپریل ۲۰۱۸ - موجودہ | Lahore, Pakistan

I’m working with reliability team for monitoring and handling the live rides of Careem. Cordinating with clients and business partners for daily operational work smoothly.

کمپنی کا لوگو
Email Support Executive
Abacus Consulting
مارچ ۲۰۱۷ - اپریل ۲۰۱۸ | Lahore, Pakistan

I have worked on a project of Careem with an Email correspondence team as an email support executive in Abacus Consulting company.

کمپنی کا لوگو
Customer Support Representative
Abacus Consulting
دسمبر ۲۰۱۴ - مارچ ۲۰۱۷ | Lahore, Pakistan

I was worked on Telenor Postpaid Project as a customer sppourt executive on 345 (inbound calls skills) with thirdy party company of Abacus Consulting the Pakistan’s number 1st ISMS policy certified Company.

کمپنی کا لوگو
Customer Services Representative
CMPak Pvt Ltd (Zong)
فروری ۲۰۱۳ - اپریل ۲۰۱۴ | Lahore, Pakistan

I have worked with well reputed company of Zong CM-PAK as a customer support officer at 310 (inbound calls) and 789 (indound calls for sim activation) skills

تعلیم

University of the Punjab
بیچلرز, , Bachelors in Arts‎
English Language
2014

پیشہ ورانہ مہارتیں

2 سال Agile Environment
2 سال Challenging Environment
4 سال Collaborative Problem Solving
4 سال Commitment to Customer Service
5+ سال Communication Skills Listening
4 سال Customer Analysis
4 سال Customer Care
3 سال Customer Service Excellence standard
5+ سال Customer Service Skills
5+ سال Excellent English skills
3 سال Grace Under Pressure
4 سال Helping approach
2 سال Microsoft Excel
4 سال Microsoft Word
1 yearPeople Management
5+ سال Quality Oriented
3 سال Self-motivated Team Player/builder
3 سال Strong Communication skills
1 yearTeam Motivation

زبانیں

ابتدائی انگریزی
ماہر اردو

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