In charge of IT Helpdesk team
Conduct Training of employees as per compliance and audit requirements
Form IT policies and SOPs
Procurement for IT and MIS departments
Customized EPR functional testing which includes the complete responsibility of overseeing the project & business requirement from the client and implementation of each module
Create test Plans, Scenarios, and execution
Tracking and reporting of bugs to software engineers for bug resolution
Arrange and attend project meetings with stakeholders
Attending Business sessions with the business and IT teams
Participate in requirements-gathering sessions with business proponents, and analyze the business process, to understand business requirements, Identify, and evaluate alternative solutions.
Perform recursive Testing after bug fixing
Actively involved in different phases of Software testing which included understating project requirements, Test cases, Execution, Test results, Analysis, and bug Tracking
Develop functional specifications that are provided to ERP developers and other technical contributors to guide programming and other technical tasks.
Train the users and create the training manual/document for the process developed, to ensure users are fully capable of using the system.
Evaluate situations and identify viable solutions to ensure clear expectation that creates a successful outcome.
Adhere to directions for the development and implementation of the organizational unit’s policies, systems, processes, and procedures, identifying potential areas of improvement to ensure efficient and effective operation.

Executed business plan and communicated company vision and objectives to motivate teams.
Coordinated team schedules to keep shifts properly staffed during busy periods
Scheduled meetings with supervisors to identify business obstacles and establish financial goals.
Supported business management projects by monitoring and tracking risks, issues, and action items.
Oversaw and improved deliveries through proactive coordination of daily operations.
Aided with hiring process and training of new employees.
Vendor program and delivery management
Project and Delivery Management organization and collaboration
Technical solutioning and program phasing
Technical resource management
Escalation management and risk mitigation support

In charge of IT Helpdesk team
Conduct Training of employees as per compliance and audit requirements
Form IT policies and SOPs
Procurement for IT and MIS departments
Inventory Management

Infrastructure for Computer Network and Wireless Network Systems.
Providing advice and support to all users including printing, software, and hardware-related issues
Maintain and Troubleshoot desktop and server hardware & software
Installation, maintenance, update, and support of all applications, systems, and communications software
Carry out all administration matters including, monitoring system performance, ensuring successful backup procedures, and developing/ implementing disaster recovery procedures
Setting up the communication infrastructure to provide effective, efficient interaction with a prescribed user area
Providing operational support to the senior network administrator and systems analyst as required.
Procurement of all IT equipment

Support the senior network administrator in managing local and wide area networks
Providing advice and support to all users including printing, software, and hardware-related issues
Maintain and Troubleshoot desktop and server hardware & software
Installation, maintenance, update, and support of all applications, systems, and communications software
Troubleshoot network, systems, and applications identifying and correcting malfunctions and other operational issues