خلاصہ

A diverse professional possessing wealth of retail operations, sales, channel management experience. A proven ability of successful sales and business development, demonstrated leadership and team building qualities, built winning teams with a consistent record of success in leading companies.


Hands on experience to work in central regions (Faisalabad, Jhang, Multan & DG Khan) topped up by 3 year’s best Area Sales Manager in Ufone.


 Business Management


 Retail Operations


 Channel Development


 Sales Operations Planning and Strategy


 Marketing & Promotions


 Corporate Sales & Services (B2B, B2C)


Specialties:


Talented high energy Business Management Professional with over 17 year of extensive experience within Pakistan, an ideal mix of Marketing, Sales and Strategy experience with successful history of delivering growth and revenue in very fast paced Telecom/Fintech industry in emerging markets. Building, managing and leading cross functional teams in different environments - Combined with expertise in channel development, business and project management leading to growth. Inspirational leader and very good communicator. Fast track promotions throughout tenure transcending from field to corporate leadership, involving exposure to multiple cultural and value systems.

پراجیکٹس

MNP
PVTC

تجربہ

کمپنی کا لوگو
Business Head
Plantarius Agri Solutions
دسمبر ۲۰۲۲ - موجودہ | Islamabad, Pakistan


Extensive experience in the fertilizer industry, with a deep understanding of market trends and customer needs
Proven track record of successfully leading and managing a team, driving business growth and profitability
Strong leadership skills and the ability to motivate and mentor employees
Excellent strategic and tactical planning abilities, with a focus on maximizing efficiency and minimizing costs
Strong financial acumen, including experience in budgeting, forecasting, and financial analysis
Effective communication and negotiation skills, able to communicate effectively with customers, suppliers, and other stakeholders
In-depth knowledge of industry regulations and standards, experience ensuring compliance with relevant laws and regulations
Proven expertise in product development, market research, and product launches
Ability to build and maintain strong relationships with key stakeholders, including customers, suppliers, and industry associations
Strong problem-solving and decision-making skills, with the ability to identify and mitigate potential risks.

کمپنی کا لوگو
Regional Sales Manager
Agri Track (Hassan Ali Group)
مارچ ۲۰۲۲ - نومبر ۲۰۲۲ | Islamabad, Pakistan


Achieved target of increasing market share in the region by 15% within one year, surpassing competitors in the fertilizer industry.
Developed a team of 36 people in different areas to create a competitive brand structure.
Established new distributors, retailers, and sole distributors to ensure proper consumption of fertilizer by end users.
Developed strategies to increase sales and market share in the region.
Conducted market research to identify customer needs and preferences.
Developed promotional campaigns to increase brand awareness and sales.
Negotiated contracts with suppliers and distributors to ensure competitive pricing.
Analyzed sales data to identify trends and opportunities for growth.
Prepare monthly sales forecast for zones and sub-zones in line with annual sales forecastSuggest annual trade offer plan in line with economic environment, competitors expected trade offers, and marketing plans.
Plan the new customer development in term of new shops especially rural market and implement the plan

کمپنی کا لوگو
Manager CX Hotspot
Transworld Home Venture of Orascom Investment Holding
اگست ۲۰۲۱ - فروری ۲۰۲۲ | Islamabad, Pakistan

Key Responsibilities

Managed a mix of commercial and customer services areas in parallel included a big portfolio where I had to ensure that the new sales, revenue growth, cross selling & customer retention activities are carried out flawlessly by utilizing the potential of assigned teams at direct retail channel called Joint Shops/Business Centers.


The role included making strategies for sales performance, CS performance, collaborating with internal functions on best practices, minimizing the cannibalization, tracking the performance metrics and data, supporting the teams, identifying the opportunities while working directly with senior leadership.


Exceeded the expectations of management by successfully growing revenue by 20 in North Region.


Managed the vast portfolio of Sales & services which included major products of wireline GPON/DSL/Wimax/HTTF, SME (SaaS) Sales and B2B sales.


Did Business Processes Re-Structuring & Automation for service efficiency, revenue growth and continuous improvement.


Managed Operational Expenditure (OPEX) up to PKR 10 million/month which was reduced by 8 by generating different cost-efficient ideas in time span.


Managed to improve Net Promoter Score by 9 with remarkable 97 overall CSAT in my region.


The role also included a strong follow-up on sales inventory on distribution channels byengaging all kind of stakeholders timely.


To constantly look for innovative ways of improving sales, customer service, staff performance and motivation, reduce costs and in general improve the standing of TES.


Ensure complete understanding of Customer Services Processes, Policies, Code of Conduct & a strict adherence with technical & system support to staff to increase work efficiency and resolve queries within given time to maintain the customer service level up to company standard.


Keep updated office stock, stationery, record of all Office inventory & Cash flow.

کمپنی کا لوگو
Area Retail Manager
Ufone GSM
اکتوبر ۲۰۱۷ - اگست ۲۰۲۱ | Faisalabad, Pakistan


Ensuring sales targets achievements for the region including customer acquisition (prepay Sims availability) and revenue (Uload, PPC and PTCL products).
Develop and monitor franchise’s sale distribution network also design and implementation of localize sale promos.
Develop and monitor the channel of Captain Ushop, Ushops and Ustars
To develop / monitor NADRA billing system at Ushops
Ensure proper co-ordination between management and whole channel (Franchise, Captain shop, Ushops Ustars and Royal Retailers)
Develop PR activities to handle all administrative/Govt. dept. issues.

کمپنی کا لوگو
Senior Corporate Relationship Manager
Ufone [Etisalat Group]
دسمبر ۲۰۱۱ - اگست ۲۰۱۷ | Faisalabad, Pakistan

Key Responsibilities: 

To build relationship with the top tier of corporate customers, high revenue generating customers & give them required services
All types of Sales including Post-pay, Prepay and business solutions
To retain the customers
To enhance the Revenue of assigned portfolio by up selling VAS and business solutions 
To recover the pending payable from the portfolio
To conduct the Cost/Benefit analysis every month of different companies in Portfolio to optimize the customer cost
To conduct the activities of COP (Corporate Outreach Program) by delivering Giveaway and collecting the maximum information for profiling
To forecast inventory requirements in order to always ensure availability of all types of stock. 
Gathering customer feed backs & judging patterns, trends, initiating specific actions for continuously improving total customer experience and sales.
Follow up on customer’s complaints and suggestions.
Assistance to higher management in coordination and management of business initiatives for best utilization of resources.
Visit the whole portfolio in every month.

Key achievements:

Highest seller of Ufone handsets in 2013
Highest number of port in sales in company’s promo in 2012
Topped in Monthly Performance scorecard for 8 months in 2012
Topper of company’s currently executed ‘Priority Ambassador Project’
Participated in Ufone’s project of Punjab Vocational Training Institutes under Government of Punjab
Participated in Federal Government’s project for biometric attendance systems installations in all institutes under NAVTCC
Participated in sim delivery project of Internees working under Prime Minister’s Youth Internship Program

تعلیم

Mohi-ud-Din Islamic University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Administration, Marketing Management, Production and Operations Management
2010

پیشہ ورانہ مہارتیں

ماہر B2B Business Development
ماہر Branch Support.
ماہر Brand Advertising
ماہر Brand Development
ماہر Brand Management
ماہر Building New Business
ماہر Business Problems Analysis
متوسط Channel Business
ماہر Clinical Management
ماہر Conservation Awareness
ماہر Control Points Knowledge
ماہر Cooordination Skills
ماہر Customer Analysis
ماہر Customer Complaints Handling
ابتدائی Delievry Planning
ماہر Distribution Acquisition
ماہر Distribution Handling
متوسط Distribution Strategies
ماہر Event Marketing Strategies
ماہر exceptional listener and communicator
ماہر Export Development
ماہر Finance Administration
ماہر Handling Assignments
متوسط Industrial Sales
ماہر International Standards Auditing
ماہر IVF Knowledge
ماہر Lead in
ماہر Leadership Development
متوسط Leadership Skills
ابتدائی Microsoft Outlook
ماہر MIT Knowledge
ماہر Negotiation Skills
ماہر Negotiations
ماہر Planning
ماہر Presentation Skills
ماہر Private Limited Companies
ماہر Product Launch Management
ماہر Product Marketing
ابتدائی Public Finance
ماہر Public Limited Companies (Unlisted)
ماہر Quality Control Knitting
ماہر Relationship Management
ماہر Relevant qualification
ماہر RESTful APIs
ابتدائی Revenue Recognition
ماہر Sales Generation
ماہر Sales Management
ماہر Security Principles
ابتدائی Sensitivity Analysis
ابتدائی Social Welfare Management

زبانیں

متوسط پنجابی
ماہر اردو
ماہر انگریزی

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