Managing the top revenue generating customer i-e Unilever Pakistan – detergent FCL & Tea, Shan foods ltd, FrieslandCapmina (Engro), ITT foods lts (Dipitt), Dalda Foods ltd, & IFFCO Pvt ltd
Coordinating & facilitating customer’s Brand, Procurement, Planning and R&D teams in current Forecasting sales, planning RSF, budgeting, event planning, monitoring of targets achievement and developing sales strategies in potential growth areas
Acheiving annual topline (Sales revenue) and bottom line (Contribution margin), managing trade of receiveble and new business development.
Supply Chain coordination and synchronization at both customer’s and production’s end. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, etc

• Responsible for acting as a liaison between customers and companies
• Manage the global email marketing program to drive traffic and customer retention
• Develop and execute email testing plan – including creative/content, landing page, day-of-week and timeof-day
tests
• Coordinate and support CRM processes across the business
• Maintain excellent customer relations and communications with clients
• Monitor and assist with the planning and implementation of social media campaigns
• Work as part of the team to meet objectives and targets of the business plan, using established internal
processes;
• Resolves product or service problems by clarifying the customer\'s complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution

Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers’ issues and follow problems through to resolution. Set a clear mission and deploy strategies focused towards that mission. Develop service procedures, policies and standards. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Keep ahead of industry’s developments and apply best practices to areas of improvement. Control resources and utilise assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities