خلاصہ

The words that define me are creative, self motivated, dedicated, friendly and adaptable. My aim is to
make a sound position in corporate world and to work enthusiastically with devotion and hard work in
order to be valuable to my employers.
I want to see myself in a leadership position that is challenging and self-fulfilling for me within a few
years from now. I have always respected mentors, and thus I want to achieve a level of success to
that I can be a excellent professional in the future upcoming years in Information Technology field.

تجربہ

کمپنی کا لوگو
IT Support Engineer
AMCO International
مارچ ۲۰۲۰ - جون ۲۰۲۱ | Karachi, Pakistan

·         IT Support Administrator for desktop and Servers Level 1 Support.
·         Manage all the tasks for office 365 of different clients as Administrator.
·         Worked on the deployment of Malware Byte Cloud (One-View)
·         Worked on the deployment of Acronis Backup and Recovery Cloud as administrator and restoring server backup from the cloud and local storage
·          Assist our On-site Engineer (In Canada) on problems they facing and give them solutions via remote support on Call or by using Tools like Rescue log me IN, VNC viewer, Re-admin & LogMeIn system controller.
·         Experience working on Xen-center, Citrix machines, Xen-servers.
·         Talking staff through a series of actions, either face-to-face or over the call, to help set up servers, systems equipment on events as per user requirement.
·         Responsible for resolving trouble-tickets raised by Canadian clients through phone, email, or remote access
·         Deploy network, systems, printers, and other equipment on events as per user requirement.
·         Resolved their in-house running software issue (Sage 2021, ACT, Jonas, and Change Order Pro.
·         Administering Network Devices Inventory remotely through PRTG Network Monitor.
·         Troubleshooting system and network problems and diagnosing and resolving hardware or software faults.
·         Configuring wireless access points, working on multi vendor’s    devices, maintenance of high-speed internet.
·         Troubleshooting with clients, and on-site engineer.
·         Install and configuring computer hardware operating systems and applications.
·         Check server's backup on a daily and weekly basis.
·         Provide software as well as hardware support on a priority basis (Critical, High, Medium, and Low).
·         Experience working on BCM, Avaya IP Office.
·         Providing helpdesk support and working on different mobile & tablets, desktop, file access, web portal, printer, and troubleshoot.
·         Maintaining and monitoring cameras system working different environment remotely (IVMS 4200 etc.)

کمپنی کا لوگو
Senior System Support Engineer
TPL Trakker Ltd
ستمبر ۲۰۱۰ - اکتوبر ۲۰۱۹ | Karachi, Pakistan

·      Installing configuring of Windows 7/ 8 /10 within or without domain and troubleshooting.
·      Active Directory Users/Groups Creation, activation, and updating.
·      Call Center Environment knowledge and troubleshooting.
·      UPS’s basic troubleshooting knowledge and monitoring logs.
·      Local Tracking Applications Installing and Troubleshooting skills.
·      MS Outlook’s configuration and troubleshooting in the domain-client environment.
·      Time to Time Jira ticketing helpdesk software’s complaints resolution.
·      Email configuration on android/iPhone/Blackberry Sets.
·      IT Asset’s inventory management/creation and updating.
·      Cisco IP Phones issues resolutions.
·      Windows Server old/New Installation and assigning manual IPs.
·      Communicating with vendors on Email/Call for purchasing IT equipment.
·      Providing Remote Helpdesk support to other branches in Pakistan.
·      Data Center Event’s Monitoring and AC’s Issue supervising to concerned vendor or Authority.
·      Worked on surveillance cameras environment and handling all the issues.
·      SOP (Standard Operating Procedure) Creation.
·      Virtualization or VM’s Knowledge.
·      Cisco Extension’s working knowledge.
·      Laptop/Desktop all issues diagnosis and troubleshooting skills.
·      Windows Server 2016 Installation, Domain, DHCP, DNS, and Trust support Issues

کمپنی کا لوگو
Network Administrator
Aptech Computer Education
جنوری ۲۰۰۷ - دسمبر ۲۰۰۸ | Karachi, Pakistan

-Responsible for internet/intranet connectivity issues.
-Responsible for CAS local students Record Management Software's issues.
-Responsible for taking CAS software database backup on daily basis.
-Responsible for video conferencing in classes.
-Responsible for hardware related issues in servers/systems.
-Responsible for teaching in A+ Certification Classes.

تعلیم

D.J. Sindh Govt. Science College Karachi
بیچلرز, بیچلرز ان سائنس, Bachelors in Science‎
Computer, Physics, Maths
CGPA C+/0
2005
Aisha Bawany College
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), H.S.C ( Pre-Engineering)‎
Applied Mathematics, Chemistry, Physics
درجہ C+
2002

پیشہ ورانہ مہارتیں

متوسط Active Directory
ابتدائی Centos
متوسط Conservation Awareness
ماہر Decision Making
متوسط DNS
متوسط English Language Learners
ماہر Food Knowledge
ماہر Hardware support
ابتدائی information tec
ابتدائی Information Technology
ماہر Multitasking Skills
متوسط Network + Certified
متوسط Networking
متوسط Pursuing News Stories
متوسط Server Admin
ابتدائی Software Analysis
ماہر software installation;
متوسط Support Management
ماہر System Modification
ماہر Teamplayer
ماہر Troubleshooting
ماہر Windows

زبانیں

ماہر اردو
متوسط انگریزی

آپ کن کمپنیز کی پیروی کر رہے ہیں

مزید دیکھیے

Balighuddin آپکے جاننے والے

Muhammad Akram Kamal
Imtiaz Super Market