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خلاصہ
To obtain a challenging position where each day brings something new which desire creativity to solve at, that will allow me to expand upon my knowledge & Skill, for the mutual benefit of the Organization & My own career progression.
پراجیکٹس
تجربہ
Team Lead
April 2015– To Date
AEG Travel Services (Former American Express) U.S. Mission in Pakistan. Islamabad
Team Lead
Handling Daily Operations: To make sure correct procedures are followed and routinely give directions to team members on what to do and how to improve.
Motivating: Encourage my team to take charge and to take their positions seriously and work hard to build a loyal customer base. Set goals for the team to achieve as a way to spur performance and to measure effectiveness.
Hiring and Training Staff: With a firm grasp of what my company wants from its customer service team, I am responsible for recruiting, interviewing, and hiring candidates.
Evaluating Performance: Monitor how both my group and its individual team members are performing. Think of ways to increase productivity and customer satisfaction. Same observations are documented in written reports submitted to higher management.
Seeking Feedback: Get feedback from the team members on how to increase productivity and better serve clients.
April 2014-March-2015
AEG Travel Services (Former American Express) U.S. Mission in Pakistan. Islamabad
CSR (Customer Services Representative)
Serves customers by providing product and service information and resolving product and service problems.
Handling Calls, Emails & Chats.
Opens customer accounts by recording account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Was promoted as a Team Lead on my performance in April 2015.
Accountant
Preparing accounts and tax returns
Administering payrolls and controlling income and expenditure
Auditing financial information
Compiling and presenting reports, budgets, business plans, commentaries and financial statements
Analyzing accounts and business plans
