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خلاصہ
To utilize qualification and experience by accepting more challenging job & to enjoy skills application in the dynamic & enthusiastic environment of organization, by taking care of its goal and objectives”. MS- Office: Proficient in handling all office work with MS-Office. Have strong knowledge about using IT equipment's and Networking. Configuration and troubleshooting of networking systems and IT equipment's. Professional Qualities: Team Leader: Effectively leading the 35 member's team of supporting staff and citizen’s representatives in the organization. Quick Learner: Have strong ability to quickly learn the new skills and to adopt the new challenging organization environment. Adept in Technology: Possess the necessary IT skills to efficiently manage the day to day work of Team. Time Management: Efficiently manage and do all the assigned tasks within deadlines. Strategic Planners: Strategically plan and set the work priories to finish the jobs on time. Details Oriented: Dig deep and get the facts in case of any misunderstanding or discrepancy in records. Strong Written and Verbal Communication Skills.
تجربہ
Dispatch Officer
Dispatch Officer
Punjab Information Technology Board (PITB), Sargodha
AT Citizen Facilitation Centre Sargodha in which there are number of public sector departments are working together to provide 150 Plus services under one roof
The services include the issuance of CNIC cards, Domicile Certificate, Birth Certificate, Marriage Certificate, Divorce Certificate, Death Certificate, Family Registration Certificate, Driving Licenses, Motor Vehicle Registrations and Excise & Taxation.
· Job Responsibilities:
Provide assistance to Customer Service Officers and Customer Support Officer to ensure high levels of team effectiveness
Implement SOPs set by Higher Management or Other Govt.
Departments Communicate and work together with Local Government Departments like Assistant Commissioner Office and Deputy Commissioner Officer regarding any discrepancy in citizen\'s records
Follow up citizen’s applications under process with department by personally visiting local government offices and concerned departments
Coordinate with other Governments Departments like NADRA, Excise & Tax Dept. and Driving License Department and provide them assistance if needed
Communicate properly official instructions from H.O to staff regarding SOPs.
Collaborate effectively with departments to ensure that set goals are achieved by providing input into decision making and problem solving
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
Keep record of all IT equipment\'s & materials available in the office
Delivers supplies and equipment\'s to concerned departments by receiving and transferring items
Maintains inventory by conducting monthly physical counts, reconciling variances; inputting data
Keep equipment\'s operating by enforcing operation instructions; troubleshooting breakdowns and calling for repairing
Checking all CSRs gadgets like Camera, Biometric devices, Barcode Readers, Printers etc.
Maintenance of log books and complete billing records
Drafting and submission of report of items being utilized with consultation of Manager
Provide technical assistance to management by checking IT equipment\'s and data center under supervision of DITC
Perform all administrative tasks assigned by management
Keep official communication, information and records confidential.
Customer Support Representative
Customer Service Representative
Systems Limited, Sargodha
Identify and assess customers\' needs to achieve satisfaction
Handle customer complaints; provide appropriate solutions and alternatives within time limits
Keep records of customer interactions, process customer accounts and file documents
Entering customer and account data from source documents within time limits.
Software Quality Assurance & Deo
Software Quality Assurance Tester
Pixiders Solution, Sargodha
Day-to-day work of software tester includes meeting with clients for walk-through of software to be tested.
Tester responds with testing plan that covers all functions and potential user actions
Compiling, verifying accuracy and sorting information to prepare source data for computer entry
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
Data Entry Operator
Insert customer and account data by inputting text based and numerical information from source documents within
time limits.
Generate reports, store completed work in designated locations and perform backup operations .
Research and obtain further information for incomplete documents.
Scan documents and print files, when needed.
