Proficient realtor with expertise in facilitating sales and purchases of residential, commercial properties, and land parcels, adept at navigating transactions with precision and client satisfaction.

Duties and responsibilities:
Preparing financial statements, such as balance sheets, income statements, and cash flow statements.
Reconciliation of financial records to ensure their accuracy.
Complying with accounting regulations.
Preparing tax returns. (Income tax with held, Rent Tax & Tax Returns)
Advising clients on financial matters, such as budgeting and investment planning.
Using accounting softwares.(Quick Books, Ms Excel)
Conducting research on financial trends.
Presenting financial information to management and other stakeholders.

Key Responsibilities:
Administrative Support:
Manage incoming and outgoing correspondence (emails, phone calls, mail).
Schedule appointments, meetings, and maintain calendars for office personnel.
Prepare and edit documents, reports, and presentations.
Create and maintain filing systems, both physical and digital.
Coordinate travel arrangements.
Office Management:
Order and maintain office supplies and equipment. (Inventory Managment)
Coordinate with vendors and service providers for office-related needs.
Ensure office security and monitor access control.
Communication:
Act as a liaison between employees and management.
Welcome visitors and clients, ensuring a professional and welcoming atmosphere. (Front Desk Assistance)
Assist in disseminating internal communications and announcements.
Data Management:
Manage and update databases, contact lists, and records.
Maintain confidentiality and handle sensitive information with discretion.
Financial Administration:
Assist in basic financial tasks, such as expense tracking and budget monitoring.
Prepare invoices, process payments, and maintain financial records.
Event Coordination:
Assist in organizing and coordinating company events, meetings, and conferences.
Problem Solving:
Address and resolve day-to-day administrative issues and challenges.
Propose and implement process improvements to enhance office efficiency.

Duties :
Live chat handling quick response on Email for customer complaints and queries.Escalation of the issues on timely manner in order to resolve complaints with in the assigned Turnaround Time.Record Keeping. (MS Excel)Ensure timely reporting of complaints.KPI Management with Quality & Quantitative parameters.Expert in customer care/communications, problem solving, relationshipbuilding and employee training and support.Act as contact point for priority customers only.Cisco communicator.Hourly SL reporting for abandon calls, handled calls & total calls.Agent skillset management.Client management.Rotational shift handling.Team Management.Data Entry.Trend Analysis of work load and complaints.

Researching and identifying potential customers
Qualifying leads and developing sales opportunities
Contacting potential customers and building relationships
Presenting products or services and demonstrating their value
Negotiating and closing deals
Providing customer support and follow-up