Fleet Management, Trainings to increase profit, Managing
tasks and routes, Strategies to fuel efficiency, Develop
reporting system

Growth Path:
April2015 to Dec2015------Field Sales Executive
Jan1016 to june2016------ Corporate Sales Executive
July2016 to Current----------Key Accounts Manager
 Corporate Sales and telecommunication needs management for SMB sector.
 Company account management and responsible for bringing new business and growing revenue.
 Coordination with small medium business managements and suggestion of appropriate product.
 Field sales and after sales services for individual Laval and corporate Laval.
 Face to face meeting to clients and develop business and getting strong follow-up with clients.
 Making MIS of client base about client requirements for future use.
 Field Sales and door to door facilitation to retain strong relationship with clients.
 Making strong pipeline to meet monthly and quarterly sales targets.
 To maintain MIS to analyze perfect leads and pipelines as well as for client portfolio.
 Conduction of training and development program for new hires.
 Making follow-ups for all pending corporate cases and keeping up-to-date with customers.
 Preparing team sales performance report and intimate individuals about target status.
 Ensuring high level of customer satisfaction for long term relations.
 Handling complaints and forwarding to concerns. And keeping all related records.
 Follow-ups with installments of customers to ensure channel sales.
Achievement: Got promotion within one year from sales executive to corporate sales executive.

Last designation as Team Lead (Call Center/Customer Services)
Total Tenure: 06 Years (April 2009 to March2015)
Growth Path:
April2009 to May’2013 Field Sales and Customer Services Representative (Front & Back-end Operations)
June 2013 to March2015 Team Lead (Call Center/Customer Services)
Responsibilities:
Contact Center/Customer Care and Sales department:
• Act as a liaison between customers and the organization
• Handle customer queries and complaints
• Provide excellent Customer Service with the highest degree of professionalism
• Responsible for assigned sales targets (daily, weekly, monthly, quarterly and annually)
• Operating Internet, Updating all records and documents (Hard copy as well as Soft copy) and Data Entry
Team Lead Responsibilities
• Team management of the Sales and customer services.
• Maintaining own performance as well as helping team members to achieve defined KPI’s
• Corporate account management (CAM) services, providing excellent services to existing customers and Upselling of company’s packages and services.
• Making strong and long term relation with corporate customers and generating new leads and business and completing sales target.
• Filed work for already generated leads from team and meeting with new customer to generate business.
• Involved in conducting daily analysis
• Supervised a team of highly skilled Executives that meets business requirements and standards,
• Assisted in designing ways to increase productivity through competition, and quality through trainings and TNAs
Investigation and Resolution (IRU) Department;
• Timely resolution of customer complaints and backend support of call center
• Forwarding unresolved issues to other network units.
• Gprs Troubleshooting.
NPS (Net Promoter Score) projects;
• Maintaining NPS score of team and training team members to improve NPS
Service Center Department:
• Front end customer handling in service centers (offices).
• Resolving is

Worked as a Relationship Officer:
(NIB bank is a bank of Singapore rendering banking services in Pakistan)
Sales Department:
• Direct Field sales of bank products Like Small Business Loan, Mortgage Loan etc.
• Making long term good relation with customer and provide banking solutions at their door step.
• Meeting sales targets.
Collection Department:
• Making collection for already sold loan in each month
• Meeting sales targets and forwarding delay instalment cases to related departments.
• Cash collection of customer at their door step.