خلاصہ

I have professional work experience in Business Development,Corporate Sales,Area Sales Management, Customer Care, ,Front office and back office customer care management, Process Controlling, Complaint Investigation and resolution and Documentation. This Whole experience lies in world's top Multinational Organisations like Etisalat UAE, Mobilink (Subsidiary of world's 7th largest organisation Wimplecom) and NIB (Bank of Singapore).

تجربہ

کمپنی کا لوگو
Relationship Manager
Em-Routes Technologies
اگست ۲۰۱۹ - موجودہ | Dubai, United Arab Emirates


Fleet Management, Trainings to increase profit, Managing
tasks and routes, Strategies to fuel efficiency, Develop
reporting system

کمپنی کا لوگو
Key Accounts Manager
Etisalat (UAE)
اپریل ۲۰۱۵ - اگست ۲۰۱۹ | Dubai, United Arab Emirates


Growth Path:
April2015 to Dec2015------Field Sales Executive
Jan1016 to june2016------ Corporate Sales Executive
July2016 to Current----------Key Accounts Manager
 Corporate Sales and telecommunication needs management for SMB sector.
 Company account management and responsible for bringing new business and growing revenue.
 Coordination with small medium business managements and suggestion of appropriate product.
 Field sales and after sales services for individual Laval and corporate Laval.
 Face to face meeting to clients and develop business and getting strong follow-up with clients.
 Making MIS of client base about client requirements for future use.
 Field Sales and door to door facilitation to retain strong relationship with clients.
 Making strong pipeline to meet monthly and quarterly sales targets.
 To maintain MIS to analyze perfect leads and pipelines as well as for client portfolio.
 Conduction of training and development program for new hires.
 Making follow-ups for all pending corporate cases and keeping up-to-date with customers.
 Preparing team sales performance report and intimate individuals about target status.
 Ensuring high level of customer satisfaction for long term relations.
 Handling complaints and forwarding to concerns. And keeping all related records.
 Follow-ups with installments of customers to ensure channel sales.
Achievement: Got promotion within one year from sales executive to corporate sales executive.

کمپنی کا لوگو
Team Coordinator(Help Line)
Mobilink GSM (PMCL)
اپریل ۲۰۰۹ - مارچ ۲۰۱۵ | Islamabad, Pakistan

Last designation as Team Lead (Call Center/Customer Services)
Total Tenure: 06 Years (April 2009 to March2015)
Growth Path:
April2009 to May’2013 Field Sales and Customer Services Representative (Front & Back-end Operations)
June 2013 to March2015 Team Lead (Call Center/Customer Services)
Responsibilities:
Contact Center/Customer Care and Sales department:
• Act as a liaison between customers and the organization
• Handle customer queries and complaints
• Provide excellent Customer Service with the highest degree of professionalism
• Responsible for assigned sales targets (daily, weekly, monthly, quarterly and annually)
• Operating Internet, Updating all records and documents (Hard copy as well as Soft copy) and Data Entry
Team Lead Responsibilities
• Team management of the Sales and customer services.
• Maintaining own performance as well as helping team members to achieve defined KPI’s
• Corporate account management (CAM) services, providing excellent services to existing customers and Upselling of company’s packages and services.
• Making strong and long term relation with corporate customers and generating new leads and business and completing sales target.
• Filed work for already generated leads from team and meeting with new customer to generate business.
• Involved in conducting daily analysis
• Supervised a team of highly skilled Executives that meets business requirements and standards,
• Assisted in designing ways to increase productivity through competition, and quality through trainings and TNAs
Investigation and Resolution (IRU) Department;
• Timely resolution of customer complaints and backend support of call center
• Forwarding unresolved issues to other network units.
• Gprs Troubleshooting.
NPS (Net Promoter Score) projects;
• Maintaining NPS score of team and training team members to improve NPS
Service Center Department:
• Front end customer handling in service centers (offices).
• Resolving is

کمپنی کا لوگو
Relationship Officer
NIB Bank Limited
اپریل ۲۰۰۸ - مارچ ۲۰۰۹ | Rawalpindi, Pakistan

Worked as a Relationship Officer:
(NIB bank is a bank of Singapore rendering banking services in Pakistan)
Sales Department:
• Direct Field sales of bank products Like Small Business Loan, Mortgage Loan etc.
• Making long term good relation with customer and provide banking solutions at their door step.
• Meeting sales targets.
Collection Department:
• Making collection for already sold loan in each month
• Meeting sales targets and forwarding delay instalment cases to related departments.
• Cash collection of customer at their door step.

تعلیم

Riphah International University
ماسٹرز, , MS/MBA in Finance‎
Finance
2008
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B-COM Banking and Finance‎
Banking & Finance
فی صد 57%
2005

پیشہ ورانہ مہارتیں

ماہر Ability To Support Staff
ماہر Analytical Skills
ماہر Business Development Strategies
متوسط Business Sevelopment
ماہر Client Dealing
متوسط Commercial Business
ماہر Communication Skills
متوسط Complaint Investigations
ماہر Concept of Operations
ماہر Customer Analysis
ماہر Customer Service Management
ماہر Customer Service Skills
متوسط Document Processing
ماہر Excellent Sales And Negotiation Skills
ماہر Financial knowledge
ماہر Fincane Reporting
ماہر Fluent In English
ماہر Fluent In English Urdu
ماہر Followup
متوسط Front to Back Office
ماہر Good planning and organizational skills
ماہر Great Listener
ماہر Hiring Team Building
متوسط Key Account Management
ماہر Lab Knowldge
ماہر Monitoring Skills
ماہر Official Assignments
ماہر Operations Development
ماہر Proficient In Outlook
ماہر Quality Assurance Process
ماہر Self Motivated
ماہر Strong Ability To Follow Directions
ماہر Strong Attention To Detail
ماہر Strong Leadership Skill
ماہر Strong Written Communica
ماہر Team Building
ماہر Team Management
ماہر Telephone Reception
ماہر المهارات الهاتفية

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

آپ کن کمپنیز کی پیروی کر رہے ہیں