Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
I love to solve customer problems and unfold them with modern technology. As a high energy, driven IT business professional, my expertise is to implement complex projects by working hand in hand with developers and customers to produce requirements and specifications that accurately reflect business needs and are technologically achievable.
A utility resource, I like being the face of my company in leading business development initiatives as well as providing top notch first level customer support to key clients.
In my free time I enjoy reading books, watching and playing cricket, learning new graphic designing skills, and servicing my car.
پراجیکٹس
تجربہ
Project Manager
💡RESPONSIBILITIES:▻ As part of the Customer Success team, manage and Iead end to end project implementation activities.▻ Communicate directly with US based customers to gather business requirements and provide resolution to any issues pertaining to project delivery or software functional area.▻ Perform analysis of customers\' business needs through pre-sales feedback, RFPs, interviews, workshops, and team discussions.🥇ACHIEVEMENTS:▻ Successfully trained customer support and implementation resources on risk modules.
Senior Implementation Specialist - Customer Success
💡RESPONSIBILITIES:▻ Conducted trainings of Enterprise Risk Management (ERM) solution for US based clients.▻ Helped customers determine appropriate configuration of deployed application.▻ Performed data analysis to devise strategies for mapping client’s historical data in the solution.▻ Provided business and functional level solutions to customers during User Acceptance Testing (UAT).▻ Worked closely with the development team on prioritization and clarity of customer requests.▻ Developed and validated business intelligence reports in Tableau based on customer requirements.🥇ACHIEVEMENTS:▻ Devised implementation checklists across all application modules that led to an increase in quality deployment by 20%.▻ Overachieved NPS and SLA targets at 92% and 96% respectively.▻ Awarded Employee of the Month 1st Position recognition twice during the tenure.▻ Awarded Employee of the Month 2nd Position recognition thrice during the tenure.
Consultant
💡RESPONSIBILITIES:▻ Accountable for Pre-Sales and Onboarding processes: Fulfilled tenders(RFPs/RFIs), proposals, reviewed contracts and performed negotiation with clients▻ Conducted onsite and remote trainings of complete RiskNucleus ®GRC Product Suite for local clients.▻ Led software implementation projects at 3+ major financial institutions in Pakistan.▻ Acted as an account/relationship manager for key clients of compliance solution.▻ Prepared marketing content (Regulatory Bulletin, Executive Summary of Circulars, Press Releases etc) for different SaaS based products.🥇ACHIEVEMENTS:▻ Working directly with the CEO, I led presales initiatives that increased compliance solution clientele by almost 80% during two years.▻ Implemented RiskNucleus® Compliance & Risk solution across a leading microfinance bank at 15% faster rate on average.▻ Performed quality assurance of System X project (upgrade of GRC Suite) within tight deadlines that led to its successful release across Pakistan and Middle East markets.
